Program Manager, Global Partnerships and Channels

ServiceNow•City of Albany, NY

10d•$123,900 - $216,800•Hybrid

About The Position

This role sits inside the Office of GPC and is the production engine behind how Global Partnerships & Channels tells its story. The Program Manager, Partner Narrative turns leadership intent into finished executive artifacts: briefing packs, partner narratives, board-ready slides, and governance one-pagers that hold up in front of the most senior audiences at ServiceNow and at our partners. This is a craft role for someone early in their career who writes exceptionally well, builds beautiful decks, and wants to learn the partner ecosystem from the center of it. GPC builds ServiceNow's AI-native partner ecosystem across five Routes to Market: Hyperscaler, ISV/Build, Resell, Service Provider, and Consulting & Implementation. Partners deliver approximately 90% of every ServiceNow deployment and source a growing share of the company's new business making the GPC narrative one of the most consequential stories the company tells. The Office of GPC drives the organization's rhythm of business, shapes how GPC's story lands with our CEO, Board, and partner C-suites, and turns partner strategy into artifacts that ship. This role is the seat where that work gets built. The pace is fast, the audiences are senior, and the standard is high. In exchange, you get a front-row view of how a multi-billion-dollar partner ecosystem is run.

Requirements

2–3 years; executive communications, business operations, strategy, consulting, corporate communications, or partner/alliance marketing preferred. Or recent MBA graduate.
Demonstrated experience building executive-grade presentations for senior audiences
Exposure to a global, matrixed organization
AI Fluency: AI-led mindset using AI tooling to raise the quality and volume of your own output, not just to summarize
Concise communication adaptable to complex stakeholders
Strong presentation building
Flexible workstyle with strong adaptability for changing priorities and deadlines. Reprioritize without need to be re-briefed.
Advanced proficiency in PowerPoint, Word, Excel, Teams, and Microsoft 365 Copilot
Discretion by default: this seat sees confidential partner, commercial, and organizational material
Collaborative by instinct and is able to build relationships at all levels. Ability to read the room, even in senior audiences.
Ownership mindset: takes accountability for the outcome, not just the task
Real appetite to learn the partner ecosystem and how ServiceNow grows through it
Composed under volume — precise and professional regardless of urgency
Craft pride: cares about how the work looks, reads, and lands

Nice To Haves

Exposure to partner, channel, or alliance environments (GSIs, consultancies, service providers, hyperscalers)
Comfort reading commercial constructs: pipeline, NNACV, sourced versus sell-through, attribution
Experience building with AI: agents, prompt workflows, or automating your own deliverables
Brand and design sensibility beyond template compliance

Responsibilities

Support drafting briefing packs and pre-reads for CEO, SVP, and Board-level partner engagements, Executive Briefings, and C-suite meetings - to standard on templates.
Build talking points, internal communications, and institutional narrative for GPC leadership
Turn dense inputs — pipeline data, deal structures, partner scorecards — into short, decision-ready narrative
Own deck development: structure the argument, build it, apply ServiceNow brand standards, and land the visual
Help maintain the reusable asset library — partner blueprints, scorecards, org charts, enablement guides, and the GPC operating model walking deck — so nothing is rebuilt from scratch each quarter
Maintain GPC quality and consistency standards across everything that carries the GPC name.
Help run the operating cadence for the Office of GPC: agendas, prep, follow-ups, and the discipline of closing actions
Coordinate Tiger Teams and cross-functional workstreams across Sales, Marketing, Partner Operations, Finance, and Legal without formal authority over any of them
Support GPC Leadership Team forums, QBRs, offsites, and executive engagements under prioritization set by the Executive Office
Produce and increasingly automate recurring outputs: the partner lookbook, partner intelligence pulls, and dashboard maintenance against the single GPC scorecard
Build the support analysis that shows leaders where the ecosystem is working and where it is not