Program Manager Generator Services

Faith Technologies•Menasha, WI

About The Position

The Generator Services Program Manager serves as an operational and strategic bridge between field service technicians, internal resources, and end-user clients. The role identifies, quantifies, and prioritizes critical power service needs, develops mitigation plans, and identifies opportunities to improve customer operations and maximize value. The manager oversees generator service scope, enforces standard operating procedures, leads strategic service initiatives, manages vendors and field teams, and maintains critical power reliability. This position works between 7 a.m. and 5 p.m., Monday through Friday, and requires 25% travel. The role requires a high school diploma or GED and 10 or more years of industry and customer-relations management experience, including direct experience in critical power, generator service operations, or facility infrastructure. A relevant bachelor’s degree and listed industry certifications are preferred. FTI describes itself as a company focused on construction, engineering, manufacturing, and renewable energy, and highlights its Culture of Care and career development and continued education programs. It offers competitive, merit-based compensation and a flexible benefits package to regular, full-time team members. Employment is contingent on successfully passing a background and drug test.

Requirements

High school diploma or GED required.
10 or more years of successful industry and customer-relations management experience, including direct experience in critical power, generator service operations, or facility infrastructure.
Deep understanding of diesel and natural gas generator systems, automatic transfer switches (ATS), paralleling switchgear, and uninterruptible power supply (UPS) systems.
Comfort using enterprise field service tools, Service Cloud, CMMS platforms, and standard business software.
Ability to travel 25%.
Work schedule is between 7 a.m. and 5 p.m., Monday through Friday.

Nice To Haves

Bachelor’s degree in Electrical or Mechanical Engineering, Facilities Management, or Business Administration.
PMP or PgMP certification.
EGSA Journeyman or Master certification.
Certified Facility Manager (CFM) certification.
OSHA 30-Hour certification.

Responsibilities

Create and lead preventive maintenance schedules, load bank testing, oil sampling, and emergency response operations for prime power generators.
Assist senior leadership with developing and deploying standard operating procedures, including site safety procedures, incident escalation protocols, work order management, and service transition plans across client accounts.
Direct operational efficiencies to maximize people, processes, and profitability across the services profit center.
Lead initial on-site inspections for non-contracted systems and direct large-scale call-outs or emergency responses during outages, natural disasters, and equipment failures.
Manage daily field work, on-call rotation schedules, and technical requirements for assigned technicians and field service teams.
Collaborate with Operations leadership to ensure field personnel have the skills needed to deliver contracted services safely and efficiently.
Manage relationships and performance of third-party original equipment manufacturers and specialized service subcontractors.
Recruit, hire, lead, and coordinate cross-functional internal resources and trade partners during major service events or deployments.
Work with Operations leadership to track and enforce operational KPIs, including response time, mean time to repair, on-time inspection completion, and work order closure rates.
Ensure compliance with customer-facing and regulatory reporting requirements.
Manage program budgets, operational spending, billing, work order approvals, and service margin profitability.
Review and approve service quotes, scope modifications, and major overhaul or capital expenditure replacement recommendations.
Enforce safety protocols, environmental regulations, including EPA/CARB emissions standards, and life-safety codes and standards, including NFPA 110/111, NEC, and OSHA.
Use and support service technologies, including CMMS, Salesforce Service Cloud, field execution software, and third-party customer platforms.
Participate in skill development, training curriculum planning, and technical best-practice coaching with Learning & Development teams.
Promote a positive company culture and foster inclusive and constructive employee relations.
Demonstrate commitment to company values and perform other related duties as required and assigned.