Program Manager, Fulfillment

Formlabs•Somerville, MA

3h•$62,000 - $75,000

About The Position

Joining Formlabs as a Program Manager, Fulfillment is a high-impact opportunity to be the final link in our global chain. You are the person who ensures the promise we make to our customers is kept. From resolving order sync errors to coordinating with regional carriers like FedEx and UPS, you make sure our printers leave the dock and reach the customer without friction. If you’re a proactive "figure-it-out" person who loves working in a fast-paced environment and wants to make a tangible impact on customer satisfaction, we want you on our team.

Requirements

Bachelor’s degree in Supply Chain, Business Administration, or a related field; equivalent operational experience will also be considered.
1–3 years of experience in a fulfillment, warehouse, or logistics coordination role, ideally within a high-growth e-commerce environment.
Solid understanding of order-to-cash cycles and basic warehouse operations (receiving, put-away, picking, and shipping).
Exceptional organizational skills and the ability to multitask in a fast-paced environment where priorities can shift hourly.
Strong communication skills, with the ability to provide clear, concise updates to both internal teams and external 3PL partners.
A proactive, "figure-it-out" attitude with a commitment to high-quality execution and customer satisfaction.

Nice To Haves

Basic proficiency in Excel for data entry and simple report generation.
Experience using Shopify, NetSuite, or common Warehouse Management Systems (WMS).
Familiarity with regional carrier networks and basic domestic shipping regulations.

Responsibilities

Lead the daily monitoring of regional order flows, ensuring that all customer orders sync correctly between Shopify, NetSuite, and our 3PL warehouse management systems.
Oversee the resolution of order exceptions, such as address validation errors, inventory stockouts, or SKU mismatches, to prevent shipping delays and customer friction.
Direct the coordination of daily carrier pickups, working closely with warehouse staff and partners like FedEx, UPS, and DHL to ensure all "shippable" orders leave the dock on time.
Implement inventory reconciliation tasks by assisting in weekly cycle counts and investigating discrepancies between physical warehouse stock and digital records.
Collaborate with Customer Success teams to provide real-time updates on high-priority orders, transit delays, or regional delivery disruptions.
Drive shipping accuracy by auditing outbound packaging and documentation for regional compliance, ensuring all domestic and international labels meet carrier requirements.
Analyze daily fulfillment reports to identify "aging" orders that have exceeded our processing SLAs, escalating bottlenecks to the Senior Coordinator or Regional Head.
Support the execution of regional returns and "Reverse Logistics," ensuring that returned products are processed, inspected, and restocked or disposed of according to company policy.
Act as the primary point of contact for resolving sync errors, ensuring that 'stuck' orders are identified and cleared within 24 hours.