Program Manager for Independent Living
About The Position
The Program Manager for Independent Living is responsible for planning, organizing, and implementing daily program operations. The role maintains business relationships with funding, licensing, accreditation, and other regulatory bodies, and communicates with the Chief Operating Officer. The manager oversees administrative systems, documentation, billing, and implementation of organizational policies and procedures, and attends staff and administrative meetings. The position supervises staff, including hiring, training, feedback and progressive discipline, and evaluations. It oversees staff implementation of individual consumer plans and is responsible for developing, implementing, and evaluating those plans in coordination with other agency plans. The manager also ensures the program facility is clean and safe, monitors health and safety procedures, and may provide direct care to consumers as needed. Other duties may be assigned. Candidates need a bachelor's degree in a related human service field and at least three years of experience in day or residential programs serving people with disabilities; a master's degree in a related field counts as two years toward the experience requirement. The role requires strong English communication, mathematical and accounting knowledge, intermediate computer skills, a valid CDL, a clean driving record, and proof of ongoing auto insurance on a personal vehicle. First Aid and CPR certificates must be maintained.
Requirements
- Bachelor's degree with major coursework in social work, psychology, therapeutic recreation, adapted physical or special education, or a related human service field.
- At least three years of experience working in day or residential programs serving persons with disabilities; a master's degree in a related field qualifies as two years toward this experience requirement.
- Ability to read, write, and understand English, with strong oral and written communication skills and the ability to present information clearly to stakeholders.
- Knowledge of mathematical and accounting concepts to support managerial decisions and budget development and control.
- Intermediate knowledge of Word, Excel, Outlook, and other programs as needed in the SAIL program.
- Valid CDL, clean driving record, and ability to operate a vehicle in good working order for employee transportation.
- Proof of ongoing auto insurance on a personal vehicle.
- Punctuality and dependability; excellent internal and external customer service; ethical and professional conduct; respect and sensitivity to differences; accurate, thorough, and timely work; strong interpersonal skills and responsiveness to supervision; ability to collaborate at all organizational levels and work independently.
- General knowledge of developmental and physical disabilities, individual and group instruction techniques, disability-related behavioral and medical needs such as seizure activity, correct lifting, positioning and transfer techniques, behavior modification, and documentation procedures; ability to remain calm in high-stress situations.
- Demonstrated supervisory skills, including delegation, adaptability, initiative, and teamwork.
- Maintain First Aid and CPR certificates.
- Analytical and problem-solving skills; flexibility, support for change management, and business acumen.
- Ability to meet the stated physical demands, including lifting 50 lbs or more and standing, walking, climbing, balancing, driving, reaching, and using hands for handling and keyboarding.
Responsibilities
- Plan, organize, and implement daily program operations.
- Maintain business relations with funding, licensing, accreditation, and other regulatory bodies.
- Maintain effective communication with the Chief Operating Officer.
- Ensure management reports and consumer documentation are accurate and current.
- Ensure program billing is accurate and submitted according to UCP and funding-source requirements.
- Implement policies and procedures covering consumers, personnel, administration, emergency procedures, financial policies, and information technology.
- Attend and participate in staff and administrative meetings.
- Oversee staff implementation of individual consumer plans.
- Manage and supervise staff, including hiring, training, feedback, progressive discipline, evaluations, and maintaining a safe and secure work environment.
- Develop, implement, and evaluate individual consumer plans, including coordination with other agency plans.
- Ensure the program facility is clean and safe.
- Monitor and maintain safety and health procedures.
- Provide direct care to consumers as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
