Program Manager - Engagement and Internal Communications
About The Position
This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive materials and ensuring results align to program strategy, simplification, and new capabilities. We are seeking a forward thinking, influential, and purpose-oriented leader to shape how teammates across Client Protection align to enterprise priorities. The Program Manager role offers a unique opportunity to help run the day-to-day, with responsibility for supporting governance routines, ongoing process improvement, and line of business engagement activities. This role focuses on recurring deliverables and cross-functional initiatives that require sound judgment, and a high standard of execution. The ideal candidate is highly organized, detail-oriented, and comfortable in a fast-paced environment. The ideal candidate is a powerful communicator, a strong enterprise connector, and a trusted partner to senior leaders. They understand how deliberate communication accelerates alignment, enables change adoption, and reinforces cultural cohesion—building trust, focus, and sustained engagement across a complex, evolving organization. Why this role matters: Models the fundamentals of who we are as a company, setting the standard for how our purpose, strategy, operating principles, commitments, and values show up in day-to-day work. Shapes the employee experience of a large, diverse workforce, influencing how teammates connect to the mission, experience inclusion, and remain aligned to enterprise priorities. Drives organizational trust, engagement, and cultural cohesion by ensuring leaders communicate with clarity, consistency, and intent—particularly during periods of change and transformation. Partners directly with senior leaders to elevate how strategy, priorities, and transformation narratives are communicated across the enterprise. Operates at the intersection of strategy and creativity, translating complex business priorities into clear, resonant narratives that drive alignment and measurable impact. Provides enterprise‑level visibility and influence, shaping how thousands of teammates experience engagement, connection, and leadership communication every day.
Requirements
- 5+ years of experience in project/program management, leading cross functional initiatives, communications, or executive business support.
- Advanced/expert Microsoft proficiency: Excel (formulas, pivot tables), PowerPoint (executive level storytelling and visuals), and Copilot.
- Executive routines & materials: Proven experience building and delivering senior executive routines and artifacts (e.g., executive presentations, leadership readouts, talking points, dashboards/scorecards, surveys).
- Execution discipline: Exceptional precision and urgency; balances competing priorities calmly and reprioritizes quickly based on leadership needs.
- Influence & executive presence: Navigates and influences across all levels; polished executive presence with strong written, verbal, and presentation communication.
- Analytical problem solver: Evaluates data, challenges assumptions, identifies improvements, recommends solutions, and drives action using sound judgment on when to engage stakeholders.
- Matrix leadership & outcomes: Coaches and develops dotted-line teammates (without direct authority) and drives results through prioritization, inspection, and appropriate delegation.
- Creative partnership: Experience partnering with creative teams to develop clear, compelling communications and materials.
- Data-driven problem solving: Uses data to identify improvements, recommend solutions, and drive action with sound judgment.
- Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Nice To Haves
- Experience working in Client Protection Executive-facing communications and engagement leadership with demonstrated enterprise impact and measurable outcomes in alignment, adoption, and execution.
- Executive oversight of digital communication ecosystems, including newsletters, digital boards, and emerging internal platforms, with accountability for reach, engagement, and effectiveness.
- Deep experience leveraging enterprise platforms and publishing tools to deliver scalable, compliant, and high‑impact communications.
- Consulting
- Problem Solving
- Program Management
- Project Management
- Reporting
- Collaboration
- Leadership Development
- Performance Management
- Presentation Skills
- Issue Management
- Oral Communications
- Process Design
- Process Performance Management
Responsibilities
- Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
- Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
- Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
- Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
- Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
- Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
- Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations
- Develops communications, drives coordination and connectivity across the Client Protection team and key stakeholders
- Owns key Business Management functions including routines, stakeholder coordination, and operational readiness, with oversight from leadership
- Manages program coordination, logistics, communications, calendar planning, etc. with a sense of urgency
- Develops program updates for Line of Business (LOB) leadership routines and initiatives
- Oversees lifecycle of internal line of business communications, from strategic content development through delivery, measurement, and optimization to support enterprise priorities and transformation while adhering to enterprise standards.
- Owns and executes Client Protection Internal Selection process, ensuring employees are treated fairly, consistently and adheres to the framework for how Retail Banking selects candidates for positions or opportunities outside of the TA posting process.
- Lead the strategy, engagement, and adoption of digital communication channels for teammates, including digital boards, newsletters, Teams/OneDrive, Flagscape, and other enterprise platforms.
- Oversee the creation and delivery of digital board content across multiple core-site locations, ensuring consistency, relevance, and impact.
- Partner strategically with enterprise teams, Corporate Communications, HR, Academy, Operations, and site leadership to deliver integrated, enterprise-aligned messaging.
Benefits
- Access to paid time off
- Resources and support to our employees
- Annual discretionary incentive eligible
- Eligible for annual discretionary award based on individual performance, line of business performance, and overall company success.
- Industry-leading benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
