Program Manager, Enablement, Whole Food Market (WFM) E-Commerce Innovation
About The Position
We're seeking a talented Program Manager to own New Program Enablement across all new e-commerce programs at Whole Foods Market. This individual contributor role is the connective tissue across every new initiative the team launches—building the mechanisms, playbooks, and frameworks that allow programs to move faster, with fewer errors, and with greater consistency. You'll work across all major e-commerce initiatives including Grocery on Amazon Core, Grocery Pickup, automation, and more, ensuring that launch readiness, cross-functional alignment, and operational rigor are consistently applied regardless of program scope or complexity. This role is for someone who thrives on designing flexible systems, eliminating rework before it happens, and enabling others to execute with confidence in a fast-paced, ambiguous environment.
Requirements
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
Nice To Haves
- Experience building processes, project management, and schedules
- Experience of Six Sigma/ Lean analytical techniques
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in leading large, cross functional projects
Responsibilities
- Build and maintain comprehensive launch playbooks that serve as the operating guide for every new e-commerce program. Ensure playbooks are actionable, adaptable, and adopted across functions.
- Design and iterate on enablement frameworks that support various programs with very different goals, success criteria, and stakeholder maps. Build for flexibility without sacrificing rigor.
- Proactively identify and eliminate sources of rework, missed steps, and recurring errors in the launch process. Develop mechanisms that catch issues before they impact timelines or program quality.
- Coordinate readiness across functions—product, tech, operations, merchandising, legal, and more—to ensure every team is aligned and ready to execute before launch.
- Work with individual program owners to understand the unique goals of each initiative and synthesize shared or conflicting requirements into a clear, unified enablement plan.
- Partner with and influence stakeholders across levels and functions. Navigate complexity, build trust, and drive alignment without direct authority.
- Track and report on launch performance metrics including time-to-launch, reduction in rework and defects, playbook adoption rate, stakeholder satisfaction, and number of programs successfully launched.
- Leverage SQL and Excel to analyze launch data, identify patterns, and surface insights that drive continuous improvement in enablement processes.
- Continuously evaluate and improve the enablement workflow. Implement scalable solutions that increase launch speed, reduce friction, and improve quality across the program portfolio.
- Communicate clearly and effectively both verbally and in writing. Provide regular performance updates to leadership on launch readiness, risks, and improvement opportunities.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
