Program Manager, Electrical Monitoring

AssetWatch, Inc.

3d•Remote

About The Position

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience. As the Program Manager for electrical monitoring at AssetWatch, you will own the program end to end, including the offering, customer outcome, and the domain expertise that drives hardware and software roadmap decisions. You will be responsible for how software and hardware come together into a monitoring program that delivers value, and you will own curating the customer experience. This role sits at the intersection of domain expertise, customer experience, and cross-functional coordination. Your judgment about what the data means and what customers need will shape the decisions made by R&D, and Hardware and Software PMs. While you don’t need to be an expert electrical analyst on day one, you need to be curious enough to become one over time through coursework, hands-on seminars, and field experience. The goal is to get a great product in front of customers, deliver real value to the CME and to the customer, and not let perfect be the enemy of good.

Requirements

Bachelor's degree in electrical engineering or equivalent experience.
3+ years of experience in a program management, product, or technical leadership role
Strong track record of cross-functional execution - getting teams aligned and moving
Comfort working in a startup-style environment where the playbook isn’t always written yet
Excellent communicator who can move between customer conversation, a marketing brief, and an engineering discussion without losing the thread

Nice To Haves

Familiarity with industrial equipment or condition monitoring is a plus but not required
Multi-sensor integration or data science experience is a bonus
Offline or Online Motor Testing , Vibration Category I, and MLA/MLT 1
Comfortable with 40% travel as the product takes-off and then travel for onsite leadership meetings and installs as needed

Responsibilities

Work with the PMO and product marketing to ensure we have the right collateral - decks, messaging, and content that clearly communicates the “why” behind this product.
Partner with the Hardware PM and Software PM to translate field insight and domain expertise into their roadmaps toolsets, feature development, workflows, and what's needed to deliver real value to the customer.
Partner with marketing to show up at trade shows and industry events, articulate the value of electrical monitoring alongside complementary technologies like vibration and lubrication, and help define what sets this product apart.
Work across sales, CME, the Hardware and Software PMs, and their engineering teams to make sure everyone understands their role, has clear OKRs, and is accountable for their piece.
Shepherd the electrical monitoring program through its full lifecycle - from early development through delivery and scaling.
Own the delivery experience end to end and understands that “the experience” isn’t just the customer.
Get into the field. Be present for installs, spend time understanding how customers are experiencing this product in real environments, and use that to inform decisions back at the product and engineering level.
Write alerts, monitor the data, and build your expertise over time.
Make decisions even when you don’t have all the information.
Define what success looks like for the program and track it.
Use the dashboard to deliver value - both for the AW team and for the customer.
Continuously assess what’s working and what isn’t, and course-correct fast.
Stay current on what’s emerging in the space and bring relevant ideas back through your partnership with hardware, software, and product.
Identify what talent is needed, make the case for it, and build it as the program grows.