Program Manager - DSP Uniforms , DSP, Value Added Services

Amazon • Austin, TX

3d • Onsite

About The Position

The Worldwide Delivery Service Partner (DSP) Product and Strategy organization is seeking a Senior Program Manager to define and execute our global uniforms strategy, supporting Amazon's rapidly expanding Last Mile delivery capabilities. At Amazon, we're working to be the Customer-centric company on earth. The Worldwide DSP Product and Strategy team is constantly re-inventing the customer experience. We're doing so by building a world class last mile operation that raises the bar on customer expectations through a rapidly expanding global network of entrepreneur owned and operated small businesses (the DSP program). To enable the program to scale in a sustainable way, we're seeking an exceptional Senior Program Manager who will define the vision and strategy for our uniforms product line, supporting a network of 3500+ individual entrepreneurs across 22 countries. In this role, you will be responsible for building our global uniforms supply chain strategy, ensuring we deliver high-quality, regionally-appropriate uniforms that meet the diverse needs of our DSP partners and their DAs actually want to wear. You'll develop innovative solutions for three critical areas: designing uniforms that adapt to our expanding delivery modes and geographic presence, creating a centralized forecasting and inventory management system, and establishing a cost-effective, efficient supply chain that can rapidly deliver uniforms and new designs across our global network. This is a new and fast-growing space with unique challenges in scaling a tested model across highly variable environments. You will work with cross-functional teams to leverage best practices from various last mile channels, using diverse technology to ideate, design, and launch solutions that serve our DSP partners' evolving needs – from traditional vehicle delivery to innovative new transportation modes. The optimal fit for this role will be a candidate wanting to roll-up their sleeves, dive into complex supply chain challenges, develop a path forward by working with multiple stakeholders, and convince senior management that their solution is the best one. This will be a high visibility global role, meaning that the optimal candidate will be comfortable driving critical business decisions in fast paced, high pressure, and often ambiguous environments, and elevating critical one-way door decisions to senior leadership. A successful candidate will be customer focused, highly analytical, resourceful, a big thinker, a strong writer, and able to operate at all levels of the organization. Any background in logistics, manufacturing, last mile, supply chain and/or experience in risk management and program management will be considered a plus. Our organization is based in the US, but we support global operations across Americas, EMEA, and APAC. Domestic and international travel will be required 10-20% of the time.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
• Experience in complex problem solving, and working in a tight schedule environment
• 5+ years of driving process improvements experience
• Experience in vendor management

Nice To Haves

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience working cross functionally with tech and non-tech teams
• Experience in Apparel Manufacturing

Responsibilities

• Lead & deliver an innovative program strategy to drive step changes in DSP profitability and operating efficiency and eliminate DSP pain points within the DSP Uniform program
• Manage the global Uniform roadmap across all DSP geographies
• Own the operational performance and all metrics for DSP satisfaction and adoption for your program
• Monitor the effectiveness of existing programs and vendors' services, using utilization data, real-time vendor data and feedback from the global stakeholders
• Build and monitor uniform forecasting including creating supply and Demand forecasting and quarterly ordering needs.
• Build & manage governance for WW vendor management and provide metrics on performance and effectiveness
• Partner with finance to develop financial models, run financial reviews and manage the governance, approval process & reporting for budgeting and funding the product
• Building and manage a global compliance program for uniform adoption.
• Define and maintain global business and technical requirements for your program.
• Communicate both program and project plans through clear, precise and regular communication with all stakeholders.
• Retrieve and analyze data and insights both locally and globally to solve business problems
• Manage Vendor Relationships
• Monitor project execution and ensure that the project delivery is appropriate for the level of quality and in line with its target date.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior