Program Manager – Digital Transformation

Computer Task Group, Inc•New Castle, DE

1d•Onsite

About The Position

A Project Manager in the Customer & Experience Transformation field is a versatile professional who excels in managing both the big-picture strategic aspects and the intricate details of a project. They possess a deep understanding of the client's business, industry, and customer needs, enabling them to recommend and implement effective digital marketing solutions. The Project Manager establishes project governance models, facilitates project planning, and oversees resource allocation. They are experienced in various project management methodologies, including IBM Design Thinking, Agile, DevOps, Scrum, SAFe, LeSS, and SDLC. By effectively balancing strategic thinking and leadership with attention to detail, a Project Manager in Customer & Experience Transformation ensures successful project outcomes that meet client expectations.

Requirements

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Experience with IBM Design Thinking, Agile, DevOps, Scrum, SAFe, LeSS, and SDLC.

Responsibilities

Led large-scale, cross-functional transformation programs with accountability for end-to-end delivery, integrated planning, milestone tracking, dependency management, and RAID governance.
Partnered with senior business and technology leaders to drive strategic decisions, manage escalations, and deliver executive-level reporting and communications.
Managed program budgets, forecasting, resource capacity planning, vendor relationships, SOW governance, and cost control to ensure successful delivery outcomes.
Facilitated PI Planning, release management, steering committee governance, delivery tracking.