Program Manager, Customer Load Flexibility (Hybrid Schedule)

Eversource Energy•Westwood, MA

8d•Hybrid

About The Position

Eversource is seeking a Program Manager to join its Demand Response and EV Managed Charging implementation team within the Energy Efficiency, Demand Response, and Electric Mobility organization. The role leads implementation of demand response pilots designed to reduce or shift demand during peak periods at identified substations and circuits, including ConnectedSolutions+ and Managed Charging+. These offerings are part of the Massachusetts Electric Sector Modernization Plan, which aims to modernize the electric grid in support of Massachusetts clean energy and climate goals. The Program Manager collaborates with departments across Eversource, including Energy Efficiency, System Planning, Grid Modernization, Electric Operations, Engineering, Integrated Resource Planning, Procurement, and Legal. The position is based in Westwood, Massachusetts, and supports pilot design and delivery, vendor management, stakeholder coordination, reporting, and regulatory activities. The role has a hybrid schedule, with at least three office days per week, including Tuesdays and Wednesdays. Employees must be able to work up to five days in the office if needed. The position may require emergency restoration assignments outside normal responsibilities, work hours, or location, and travel between Massachusetts, Connecticut, and New Hampshire as necessary. Work is primarily office-based, involving computer and telephone work, with occasional field visits to customer or project sites.

Requirements

At least five years of relevant experience, including successful project or program management.
Demonstrated experience managing complex, cross-functional programs or initiatives.
Experience building project plans, timelines, and milestones, and tracking and communicating regular updates to senior leadership and internal and external stakeholders.
Experience managing and prioritizing multiple tasks in a dynamic environment to meet deadlines.
Demonstrated ability to build strong relationships and coordinate effectively across organizations and departments.
Strong problem-solving ability and ability to take appropriate steps with limited guidance.
Ability to grasp technical concepts such as energy efficiency, demand response, battery storage systems, and the electric distribution grid.
Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
Bachelor’s degree in a technical discipline, business discipline, or related field, or equivalent experience.
Must be available for emergency restoration assignments as required.
Must be available to travel between Massachusetts, Connecticut, and New Hampshire as necessary.
Must be able to work up to five days in the office if needed.

Nice To Haves

Previous utility, demand side management, or distributed energy resource experience.
Experience managing complex and cross-functional projects.
Master’s, business, or other related advanced degree.
Project Management Professional (PMP) certification.

Responsibilities

Manage delivery of local demand response pilot programs, including outreach and recruitment, enrollment, vendor management, budget management, invoicing, settlement, tracking, and reporting.
Coordinate with company departments to help translate system needs into demand response program strategy and design.
Work with the Demand Response and Managed Charging team to finalize offering design and incentives, conduct analysis, and incorporate feedback and learnings into pilot updates.
Identify and convene internal and external stakeholders to resolve complex cross-functional issues.
Coordinate outreach and program delivery with existing energy-efficiency and demand response implementation activities to maximize existing channels and vendor and customer relationships.
Lead procurement and management of third-party vendors supporting targeted customer load flexibility solutions.
Establish pilot processes and procedures, including internal guidance for tracking, reporting, and settlement, and customer-facing rules and guidance.
Develop and track pilot goals, metrics, and learnings with guidance from the Manager/Director and technical lead.
Prepare and present program status updates to senior management and internal and external audiences.
Contribute to regulatory filings, reporting, and testimony.
Represent Eversource at relevant stakeholder meetings, technical sessions, and regulatory proceedings when necessary.
Respond to emergency situations as part of an assigned Emergency Restoration role, as needed.