Project Manager, Customer Care (Hybrid Schedule)

Eversource Energy•Westwood, MA

3d•Hybrid

About The Position

The Project Manager (Customer Care) leads construction activities for customer work, including New Customer Connect Large Projects and DER/Solar Projects. The role provides overall project management across overhead, substation, underground, TNVs, SNVs, SCs, and Customer Stations, with responsibility for schedules, budgets, internal work progression, customer coordination, equipment, invoicing, and payments. The Project Manager works with internal departments and customers to meet service-level agreements and timeline requirements, and prepares presentations summarizing project financial status and economics. The position follows a hybrid schedule where approved, with at least three days per week in the office, including Tuesdays and Wednesdays. The third office day is determined with the supervisor based on department needs. Employees must be able to work up to five days in the office when needed or if the policy changes. Employees may also be assigned emergency restoration work outside their normal responsibilities, hours, and location.

Requirements

Bachelor’s degree in Business Administration, Engineering, or a closely related discipline.
Five or more years of progressively responsible hands-on experience that includes project-related management and experience with electrical infrastructure.
Understanding of electrical utility infrastructure, including overhead, underground, substations, TNVs, SNVs, Customer Stations, and SCs.
Extensive project management skills, including the ability to draw sound conclusions and act decisively.
Demonstrated safety professionalism.
Ability to see the big picture and remain customer-centric.
Strategic and tactical project management skills.
Ability to handle multiple projects with varying degrees of complexity.
Strong attention to detail and ability to be thorough and precise.
Ability to work and communicate effectively with various levels of the organization.
Ability to contribute as both a team leader and team member.
Strong customer service orientation.
Strong functional understanding of computerized business systems.
Demonstrated skill with applications, specifically Maximo, Power Track, PowerClerk, Omni, Adept, and iTOA.
Ability to multitask and shift among multiple priorities simultaneously.
Ability to communicate complex technical information to non-technical audiences in written and spoken communications.
Initiative and personal ownership.
Thorough understanding of the Eversource organization.
Must be able to work at least three days in the office for approved hybrid work and up to five days in the office when needed or if the policy changes.
Applicants requiring immigration-related visa sponsorship to start employment with Eversource will not be considered.

Nice To Haves

Experience within a regulated environment.
MBA, another advanced degree, formal project management certification, completed project management coursework, or related professional designations.

Responsibilities

Provide overall management of customer projects across overhead, substation, underground, TNVs, SNVs, SCs, and Customer Stations, including schedule and budget management.
Advise project teams on project progress and financial status, as well as other strategic objectives.
Develop and maintain construction schedules.
Provide support and updates to project teams and management as needed.
Track internal activities and work order progression, and ensure budget adherence.
Meet with customers on site and coordinate with internal resources as needed.
Work with appropriate internal teams to meet service-level agreements and timeline requirements.
Attend work center planning meetings.
Manage project invoicing and payments.
Track equipment needed for projects.
Work with the Engineering Department’s Rights Team and the Legal Department on licenses and easements.
Prepare and deliver presentations summarizing project financial status and economics.
Respond to emergency situations through an emergency restoration assignment, as required.