Program Manager - Cultivating Community

New Narrative•Portland, OR

11d•$70,000 - $80,000•Onsite

About The Position

The Cultivating Community Program Manager oversees the 24/7 behavioral health shelter serving adults with severe and persistent mental illness (SPMI). This leadership role is responsible for program operations, safe and effective service delivery, staff supervision and development, quality assurance, and positive program outcomes. The Program Manager collaborates with State, County, community, and internal stakeholders to ensure the implementation of best practices while upholding New Narrative's mission and values. This position fosters a culture of excellence, innovation, integrity, and continuous improvement across the program.

Requirements

A minimum of two years supervisory experience
A minimum of two years of experience in crisis intervention, prevention, and risk management
Knowledge of low barrier shelter programming and the SPMI (Severe and Persistent Mental Illness) population
Understanding of mental health service delivery in a shelter setting
Demonstrated supervisory and leadership ability
Ability to coordinate closely with a multi-disciplinary team as well as collaborate across multiple external agencies and partners
Excellent written and oral communication skills
Bachelor’s degree in a behavioral science field from an accredited college or university
Maintain active CPR and First Aid Certification

Nice To Haves

Core Competencies: Communication: Direct and concise. Keeps people informed. Listens effectively to others. Teamwork: Effective at working in team situations. Initiative/Results Orientation: Originates action. Finds ways to get things done. Quality: Promotes continuous improvement and accountability. Effectively utilizes data. Customer Responsiveness: responds well to internal or external customer needs. Analytical Thinking: Attention to detail over sustained periods of time and ability to analyze data and recognize trends. Dependability: Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashion. Independence: Receives no instruction on routine work; with general instruction on new assignments. Aptitude: Ability to comprehend and apply new ideas, processes, procedures, or training. Organizational Awareness: Understands the culture of the organization; interests and concerns of various groups. Decision Impact: Understands the authority of this position and financial impact to the organization. Every action represents the best interest of the organization. Ability to make decisions with a broad scope of impact. Sensitive Information: Exposure to highly confidential information. Must maintain the highest level of discretion at all times.

Responsibilities

Complete data tracking for program and conduct regular audits of data
Serve as a liaison for Multnomah County staff, coordinating site reviews, audits, and certification requirements.
Attend and actively participant in all County and State level meetings
Manage referrals and maintain waitlist as needed, coordinating with all referring partners
Participate in on-call phone rotation for after-hours consultation and crisis response, including on-site response when indicated
Complete routine supply orders, ensuring all necessary resources remain available on-site, including coordination with external vendors as needed
Closely monitor the contract’s budget, including the oversight of other card holders within the program
Directs and participates in determining needs and assist in planning, implementing, and evaluating the program
Maintain and update program policies and procedures as needed
Perform other incidental and related duties as required
Provide bi-weekly individualized supervision to all direct reports, maintaining thorough documentation in New Narrative’s electronic employee files
Conduct timely employee performance reviews and ongoing performance improvement, coaching, and feedback
Implements hiring, supervision, and training practices that encourage and inspire a team environment with open communication, maintaining diversity, integrity, and growth opportunities for staff. Collaborates actively with HR to achieve these measures.
Oversee training of all staff on processes and skills necessary to provide effective service delivery
Ensures clinical effectiveness is reached through best practices, including trauma-informed and person-centered care
Collaborate with Clinical and Peer management to support staff with specialized roles