Program Manager, Community Education

Northampton Community College • Bethlehem, PA

4d • Onsite

About The Position

The Program Manager supports the Assistant Director of Community Education in the planning, coordination, and delivery of personal enrichment programs. This role is responsible for ensuring that assigned programs are operationally effective, fiscally sound, and compliant with institutional, state, federal, and grant requirements. The Program Manager manages day-to-day program operations, including instructor recruitment, scheduling, budget tracking, compliance & satisfaction monitoring, and student and partner engagement. This position plays a key role in maintaining program quality, supporting enrollment growth, and advancing community and workforce partnerships.

Requirements

• Associate’s degree required; Bachelor’s degree preferred in education, business, workforce development, or a related field.
• Minimum of three (3) years of relevant experience in program coordination, training, education, or workforce development.
• Experience with compliance, program operations, or instructional coordination preferred.
• Experience in lieu of education will be considered.
• Knowledge of program development.
• Strong organizational skills with the ability to manage multiple projects and deadlines independently.
• Proficiency in Microsoft Office Suite and experience with database or student information systems.
• Ability to analyze data and generate reports to support program evaluation and decision-making.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to work effectively with diverse populations, including students, instructors, administrators, and community partners.
• Sound judgment, attention to detail, and problem-solving ability.

Responsibilities

• Assist in the development, scheduling, and coordination of community education programs.
• Support recruitment, onboarding, and ongoing coordination of hourly instructors; monitor instructional quality and adherence to program standards.
• Track course enrollments and assist with decisions regarding course cancellations in alignment with departmental guidelines.
• Develop and monitor program budgets, tuition projections, and financial reports in coordination with the Assistant Director.
• Ensure compliance with institutional policies, and applicable state, federal, and grant requirements.
• Serve as a liaison between the department and students, instructors, and community partners.
• Provide high-quality customer service and resolve program-related issues in a timely and professional manner.
• Assist with marketing and outreach efforts to promote programs and increase enrollment.
• Perform additional duties and special projects as assigned in support of departmental and institutional goals.

Benefits

• Comprehensive medical plan options for you and your family (plus dental and vision)
• A College retirement contribution of 8% of your salary upon hire
• NCC tuition waiver
• Up to 25 days’ vacation/floating
• 10 sick days
• Four (4) day workweeks during Summer
• Holidays (including a week+ break between Christmas and New Year’s)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree