Program Manager Critical Initiatives

eBay • Austin, TX

3d • Remote

About The Position

The eBay Collectibles team develops a reliable and dynamic marketplace for collectors of Trading Cards, Memorabilia, Coins, Comics, Toys, and more. We engage with Product, Marketing, Analytics, Operations, and Category teams in a highly interactive environment. This collaboration results in innovative initiatives that improve the collector experience and promote business success. We are seeking a Program Manager to support and complete a portfolio of critical initiatives across the Collectibles business. This role will work closely with senior program and business executives. It will drive execution across key priorities like assortment optimization, customer experience improvements, and new growth initiatives. This is a highly visible role requiring strong program management fundamentals, analytical thinking, and executive communication skills. You will help translate strategy into execution while ensuring programs deliver measurable business impact.

Requirements

• 5-8+ years of experience in program management, business operations, strategy, or consulting
• Strong analytical and problem-solving skills, with ability to connect data to business outcomes
• Experience supporting cross-functional initiatives with multiple collaborators
• Proven ability to build presentations and communicate effectively with senior leadership
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Ability to operate in ambiguous, fast-paced environments
• Bachelor’s degree or equivalent experience

Nice To Haves

• Experience in e-commerce, marketplaces, or collectibles categories
• Exposure to assortment strategy, pricing analysis, or category performance metrics
• Experience supporting test-and-learn or pilot-based initiatives

Responsibilities

• Support execution of 1–3 low to mid complexity programs, ensuring end-to-end delivery
• Build and manage program plans, timelines, and dependencies across workstreams
• Track risks, actions, decisions, and achievements, ensuring issues are resolved or brought up appropriately
• Drive operating cadences including weekly syncs, collaborator updates, and status reporting
• Partner with business leaders to complete initiatives tied to assortment optimization, pricing insights, and growth opportunities
• Support analyses that reveal selection gaps, performance trends, and chances to improve category outcomes
• Assist in test-and-learn initiatives, helping operationalize pilots and track results
• Contribute to framing business problems, hypotheses, and success metrics tied to program goals
• Track and monitor program benchmarks and business metrics, ensuring alignment to goals
• Partner with Analytics to build and maintain dashboards, reporting, and performance tracking tools
• Convert data into understandable insights and proposals to advance performance and outcomes
• Help surface risks and opportunities through ongoing performance analysis
• Collaborate with Business, Product, Marketing, Analytics, Finance, and Operations teams
• Establish clear roles, responsibilities (RACI), and communication plans
• Ensure alignment on objectives, timelines, and deliverables across collaborators
• Navigate cross-functional nuances and adapt communication styles to drive alignment
• Create executive-ready presentations, arguments, and readouts that clearly communicate insights and recommendations
• Assist in providing weekly and monthly business reviews and program updates to senior leadership
• Translate complex data and program details into clear, concise narratives tailored for executive audiences
• Build trust with collaborators through structured, transparent communication
• Develop and improve program management frameworks, documentation, and processes
• Drive consistency in tracking, reporting, and execution standards
• Find opportunities to improve efficiency, scalability, and cross-team effectiveness
• Run program standups and cross-functional syncs to track execution and unblock teams
• Maintain detailed program trackers including timelines, risks, dependencies, and decisions
• Build and refine presentations and executive updates
• Partner with collaborators to clarify requirements and align on priorities
• Analyze performance data and translate it into actionable insights
• Support planning cycles including roadmapping, prioritization, and resource alignment
• Identify and advance risks, gaps, and trade-offs with proposed solutions

Benefits

• 401(k) eligibility
• various paid time off benefits, such as PTO and parental leave
• target bonus
• restricted stock units
• full range of medical, financial, and/or other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level