Critical Systems Program Manager

JLL•New York, NY

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Requirements

Extensive knowledge of critical infrastructure systems within an operational environment, including construction planning, mechanical, electrical, building controls, fire safety, and security systems.
Proficiency in Building Automation Systems (BAS) and other integrated facility management platforms.
Technically proficient in planning and scheduling, with excellent organizational skills.
Strong communication skills, with the ability to lead and coordinate meetings and effectively facilitate progress toward achieving scheduled goals.
Demonstrated interpersonal skills, sound judgment, and adaptability.
Ability to work cooperatively with internal airport administration groups and effectively engage with customers and contractors to reach mutually acceptable terms and conditions.
Proficiency with MS Excel, MS Word, and MS Project.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Knowledge of AutoCAD is a plus.
Electrical/HVAC certifications are preferred.
BS or Technical Degree in Mechanical or Electrical Field or other related field preferred.

Responsibilities

Provide onsite field coordination, supervision, and project management support for the operation of the airport's critical infrastructure.
Effectively manage a 24x7 site operations team, comprising technical and administrative staff, fostering a culture of high performance and continuous improvement.
Oversee the management of mission-critical equipment and systems vital to airport operations, including but not limited to power distribution, HVAC, life safety, security, and building management systems.
Lead the integration and management of all systems and the physical environment, addressing issues related to life safety, mechanical, plumbing, and power infrastructure.
Analyze and report discrepancies and trends in system performance to the operations team and key stakeholders, providing insights for proactive improvements.
Manage preventative and emergency maintenance schedules and procedures for all critical building systems.
Identify and manage backup and replacement inventory needs for essential components to ensure continuity.
Oversee all maintenance schedules and coordinate with external providers to ensure high standards of service delivery.
Provide on-call support (24/7) to promptly address critical incidents and emergencies.
Contribute to the development and implementation of Standard Operating Procedures (SOPs), Emergency Recovery Procedures (ERPs), and Method of Procedures (MOPs), ensuring consistency and best practices for airport critical infrastructure operations.
Oversee and coordinate with subcontractors, ensuring proper equipment installation and the high-quality delivery of maintenance services across all critical systems.
Troubleshoot emergencies, equipment malfunctions, and technical issues, then organize and oversee swift resolutions to minimize impact on airport operations.
Provide ongoing technical support, management, and oversight of vendors as necessary, ensuring service level agreements are met.
Conduct daily inspections of critical infrastructure to ensure operational readiness and identify potential issues.
Manage and oversee all scheduled maintenance activities (monthly, bi-monthly, quarterly, semi-annually, and annually) for critical equipment, including but not limited to: Filter changes, Generator operating tests, UPS/ATS/STS transfer tests and operation.
Provide field technical support related to redundancy, reliability, and maintainability for the airport's critical infrastructure, focusing on: Meeting current operational needs and preparing for future demands, Contributing to long-term strategic planning and infrastructure development, Achieving and maintaining exceptional uptime (e.g., 99.9999% or higher) and identifying cost-saving opportunities.
Serve as the administrator for onsite Critical Facility Work Rules, ensuring compliance and safety.