Critical Systems Engineer

EdgeConneX•Austin, TX

8d•Hybrid

About The Position

EdgeConneX is looking for a Critical Systems Engineer to join its Operations Support team. This role provides Level 2 escalation support for Critical Systems Coordinators, bringing deep expertise in mission-critical electrical and mechanical infrastructure to ensure the reliability, safety, and efficiency of EdgeConneX data centers. The CSE acts as a technical authority for the maintenance and operational oversight of critical systems, working collaboratively with various teams, vendors, and corporate engineering to maintain consistency across data center operations. The position reports to the Critical Systems Manager and requires up to 25% travel to support maintenance initiatives and training.

Requirements

5–8 years of professional relevant mission-critical MEP experience
Hands-on experience with data centers, critical facilities, UPS systems, emergency generators, or electrical switchgear
Strong understanding of mission-critical data center equipment
Adept in troubleshooting and support of electrical systems: UPS, generators, switchgear
Adept in troubleshooting and support of mechanical systems: air handlers, rooftop units, pumps, fans
Fire alarm and suppression systems (FIKE) & Building Management Systems (BMS)
Preventive maintenance program creation and execution
Working knowledge of DCIM and CMMS systems
Proficiency with Microsoft Word and Excel
Strong organizational, prioritization, and multitasking skills
Ability to clearly communicate technical information verbally and in writing
Capable of leading and managing vendors, technicians, and cross-functional teams
Bachelor’s degree or equivalent practical experience

Nice To Haves

General IT awareness of servers, networking, and peripheral equipment

Responsibilities

Support preventive and corrective maintenance programs across data centers
Support reliability improvement initiatives and operational readiness activities, including review of system performance, equipment reliability trends, and process effectiveness
Manage and participate in post-event root cause analysis (RCA) processes to support continuous improvement
Create, review, and approve Methods of Procedure (MOPs)
Support the development and maintenance of Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs)
Implement and manage field-related projects as required
Identify opportunities for facility improvements, including efficiency and PUE optimization
Ensure compliance with applicable codes, regulations, and company directives
Provide escalation support and technical consultation as required
Perform other duties as assigned by management
Manage vendor maintenance activities and ensure SLA compliance
Ensure complete and accurate asset sheets are delivered in Asset Manager from the Construction Management and/or Engineering Team
Validate and correct asset data, including ELI codes, serial numbers, and model numbers
Determine contact information for maintenance vendors and manufacturers as needed
Map equipment to maintenance vendors and ensure maintenance contracts are in place
Work with Site Engineers to determine maintenance schedules and activities
Load assets and maintenance schedules into CMMS