Program Manager, Crisis Response and Behavior

William James College•Newton, MA

2d•Onsite

About The Position

The Center for Crisis Response and Behavioral Health (CRBH) at William James College is seeking a full-time Program Manager to provide administrative and project support to the Center Director and Associate Director. The Program Manager will serve as point of contact for operational and administrative matters, internal and external constituencies; participate in the management and completion of special projects and plan events; maintain current knowledge of appropriate college and academic policies, processes, and procedures. The Program Manager will report to the Center Director for Crisis Response and Behavioral Health.

Requirements

Three or more years of experience in program or project management, coordination, or a related administrative role.
Bachelor’s degree in business, project management, communications, higher education administration, or a related field
Experience working in higher education, nonprofit, behavioral health, or other mission-driven organizations
Exceptional organizational, time-management, and follow-through skills, with strong attention to detail
Excellent written, verbal, and interpersonal communication skills, with the ability to collaborate effectively across departments and communicate professionally with diverse stakeholders.
Experience with budget tracking, expense management, financial documentation, and/or grant administration
Experience coordinating meetings, training, webinars, conferences, or other events
Working knowledge of digital communications and marketing, including email communications, mailing lists, website updates, and promotional materials
Experience with email marketing platforms (e.g., Constant Contact) and virtual event management tools, including Zoom and Microsoft Teams.
Familiarity with continuing education, programming and professional training coordination.
Ability to work independently, exercise sound judgment, and manage projects from initiation through completion while maintaining accuracy, professionalism, confidentiality, and a high level of customer service.
Applicants must be authorized to work in the United States at the time of hire and be able to perform the essential functions of the position.

Responsibilities

Provides administrative support for the Center for Crisis Response and Behavioral Health team
Manage internal and external meetings and events, including coordinating CRBH team member calendars.
Serve as the primary point of contact with Marketing & Communications by managing Center listservs in Constant Contact and creating/distributing marketing and communication emails related to Center activities.
Coordinate website and promotional material updates by working with web and graphic design staff to maintain Center webpages, training calendars, media content, and marketing materials for trainings and events
Communicates with WJC facilities team to book rooms for training onsite at William James College
Coordinates with office manager to order supplies and place food orders for training onsite at William James College
Coordinates with IT for A/V needs for trainings onsite at William James College
Serve as the primary liaison to the Counseling and Behavioral Health Department by coordinating meetings with the Department Chair through the Program Coordinator and submitting reimbursement requests for processing.
Manages Center Teams account and organizes all Center materials
Primary point of contact for the CRBH Continuing Education program
Manages the process of CRBH continuing education events
Works closely with all event attendees and continuing education staff to ensure post-event evaluations and certificates are sent to attendees
Coordinates and manages the bimonthly Co-Response Webinar series on Zoom and assists presenters
Manage fiscal activities for the Center and maintains budget documentation process for DMH grants (excluding salaries)
Maintains all CRBH receipts and tracks expenses and spending activities
Assists in creating and submitting the quarterly grant reports for DMH, both budget reports and narrative reports
Manages reimbursement requests for the CRBH team
Manage scheduling and honorarium requests for guest speakers, instructors, etc.
Inputs all Center activities, classes, and events into the DMH online database; and submits the quarterly narrative report through the DMH database
Coordinate and support the Law Enforcement and Autism Co-Response Collaboration program by partnering with the Doug Flutie Jr. Foundation for Autism to manage event planning, registration, agenda development, participant communications, post-event evaluations, facility and technology logistics, catering arrangements, and on-site event support.
Assist with the planning, coordination, and execution of additional training, programs, and special events as needed.
Manages all travel for CRBH team and instructors
Manages Conference submissions and associated travel receipts
Assists with travel logistics, storing receipts, and grant reconciliation
Perform other duties as assigned that are consistent with the responsibilities and objectives of the position and the mission of the College