Program Manager (Consumer Service)

Nintendo • Redmond, WA

8h • Hybrid

About The Position

Consumer Service is Nintendo of America’s frontline and strategic function for supporting consumers across the full post-purchase and ownership journey, while also acting as a feedback and enablement partner to the business. Responsible for the management of business and technical Consumer Service programs at the department, regional, and global levels. Projects may be multi-faceted and highly complex.

Requirements

• Minimum of 8-10 years of related project management experience.
• Preferred experience utilizing Waterfall and Scrum (Agile) Project Management methodologies.
• Proficiency with MS Office suite (Including Word, Excel, Project, Outlook, PowerPoint).
• Demonstrating the ability to manage work by identifying bottlenecks, capacity issues, and managing real-time progress.
• Demonstrating the ability to estimate and balance speed, cost, and value.
• Scheduling and moderately complex budgeting experience including tracking actuals against budget, estimate to complete (ETC), and estimate at complete (EAC).
• Strong organizational, presentation, and customer service skills.
• Professional experience with a strong understanding of project management and creative problem-solving.
• Experience with complex issues requiring in-depth evaluation of variable factors.
• Specialized depth and/or breadth of expertise in job family.
• Applicants must be legally eligible to work in the United States to be considered.
• Visa sponsorship is not available for this role.

Nice To Haves

• Project Management Professional (PMP) or Certified Project Manager (CPM) preferred.
• Six Sigma Green Belt, Prosci ADKAR or CM Certification preferred
• PMI PBA/CBAP preferred
• CRM & CMS implementation experience preferred
• Bachelor’s degree in Project Management/Business/Engineering or a related field, or equivalent.

Responsibilities

• Manages one or more moderately complex projects/programs from requirements to design and development to production, including scoping, planning, resource acquisition/scheduling, tracking, and reporting through the coordination of an extensive project team.
• As a senior subject matter expert, occasionally negotiates and influences project direction and/or anticipates potential issues or cross-organizational impacts.
• Designs and implements project/program coordination and tracking methodologies across several project efforts.
• Assists Business and IT Leaders with project prioritization, future application roadmap, and strategy.
• Partners with Leadership and division stakeholders to identify needs and evaluate alternative solutions.
• Creates strategies for risk mitigation and contingency planning of assigned projects/programs.
• Oversees and reviews requirements, business process models, specifications, configuration changes, and recommendations related to proposed solutions.
• Works with project team(s) to plan and schedule project deliverables, documentation, goals, and milestones for complex programs and/or multiple projects.
• Works with Managers to select and evaluate personnel for/on the project team(s) to ensure effective and efficient operation, without directly managing resources.
• Communicates project status and issues to management, stakeholders, and constituent management.
• Provides budget analysis and tracking, resource allocation, and coordination of project activities.
• Ensures consumers’ personal and payment information is protected and properly handled per government laws, PCI requirements, and Nintendo policy.

Benefits

• potential for a semi-annual discretionary performance bonus
• comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree