Consumer Program Implementation Lead

First Horizon Bank•Knoxville, TN

3d•Onsite

About The Position

Turn strategy into measurable outcomes across our branch and ATM network. As the Program Implementation lead for the Physical Network, you will operationalize the 5-year roadmap, converting investment-grade business cases into sequenced, executable programs across an expanding 400-branch and ATM network in 12 states. You will run the portfolio like an enterprise product: stage gates, capital allocation discipline, change control, risk management, and value realization. In close partnership with Corporate Properties, the Design Strategist, Market Planners, ATM Distribution, Technology, Security, Legal/Regulatory Affairs, Finance, and Retail leadership, you will coordinate the end-to-end lifecycle of branch and ATM actions—openings, closures, relocations, modernizations—ensuring each move advances client access, associate experience, and financial performance. You will steward the capital program within approved standards, own the documentation and approvals required for regulatory notifications, and deliver timely, accurate updates for the semiannual Distribution Council, quarterly portfolio reviews, and monthly operating dashboards. You act with delegated authority to keep the plan on track, escalating early and often, removing friction for execution partners, and making sure promised benefits materialize.

Requirements

Turn strategy into measurable outcomes across our branch and ATM network.
Operationalize the 5-year roadmap, converting investment-grade business cases into sequenced, executable programs across an expanding 400-branch and ATM network in 12 states.
Run the portfolio like an enterprise product: stage gates, capital allocation discipline, change control, risk management, and value realization.
Coordinate the end-to-end lifecycle of branch and ATM actions—openings, closures, relocations, modernizations—ensuring each move advances client access, associate experience, and financial performance.
Steward the capital program within approved standards.
Own the documentation and approvals required for regulatory notifications.
Deliver timely, accurate updates for the semiannual Distribution Council, quarterly portfolio reviews, and monthly operating dashboards.
Act with delegated authority to keep the plan on track, escalating early and often, removing friction for execution partners, and making sure promised benefits materialize.
Portfolio execution and value realization.
Capital stewardship.
Regulatory and approval compliance.
Governance enablement.
Performance transparency.
Build and manage an integrated master plan and critical path for branch and ATM programs.
Produce investment-grade execution packages (scope, schedule, cost, benefits, risks) conforming to business case standards.
Operate change control and issue/risk logs.
Orchestrate site-level readiness (leases/landlord actions, permits, construction, technology cutovers, signage/branding, security, staffing/readiness) to meet launch dates.
Track and report value realization vs. business case (ROI/NPV, accessibility, deposit/revenue impacts, cost-to-serve) and lead post-implementation reviews.
Prototype and test & learn.
Maintain portfolio reporting using ESRI-based data and BI dashboards.

Nice To Haves

Experience with Gensler

Responsibilities

Convert the approved physical network roadmap into a sequenced, funded multi-year program with clear milestones, owners, KPIs, and benefits tracking.
Operate the stage-gated capital portfolio, aligning spend to business case standards market opportunity; manage change control and variance.
Coordinate internal approvals and required regulatory notifications for branch/ATM actions; maintain complete, audit-ready documentation.
Prepare materials and evidence for semiannual Distribution Council sign-offs, quarterly portfolio reviews, and monthly operating dashboards.
Maintain the “single source of truth” for execution status and post-implementation results; drive corrective actions when outcomes deviate from plan.
Build and manage an integrated master plan and critical path for branch and ATM programs; synchronize with Corporate Properties, Design/Gensler, Technology, Security, ATM Operations, Marketing, and Market Planners.
Produce investment-grade execution packages (scope, schedule, cost, benefits, risks) conforming to business case standards; operate change control and issue/risk logs.
Orchestrate site-level readiness (leases/landlord actions, permits, construction, technology cutovers, signage/branding, security, staffing/readiness) to meet launch dates.
Track and report value realization vs. business case (ROI/NPV, accessibility, deposit/revenue impacts, cost-to-serve) and lead post-implementation reviews.
Program manage design pilots (with direction from Experience Design Strategist); define test plans and success metrics; incorporate learnings into standards; manage a controlled change log and release notes for design updates.
Maintain portfolio reporting using ESRI-based data and BI dashboards; deliver timely metrics on cycle time, capital utilization, pipeline health, compliance status, and benefit capture.