Implementation Program Manager

Roadrunner•San Francisco, CA

4d•Onsite

About The Position

At Roadrunner, we’re replacing the broken CPQ software that Sales teams have complained about, worked around, and given up on for years. Not improving it - replacing it. We’re building a new agentic stack called PQA - Prompt, Quote, Approve, designed for the enterprise, on a data model built for how pricing actually works today. We’re Kleiner Perkins’ first incubation since Glean, led by second-time founders with successful exits, and a team of engineers from Snowflake, Databricks, Citadel, Meta, Robinhood, Brex, and so on. We’re in-person in San Francisco, and we’re just getting started.

Requirements

Experience in solutions engineering, solutions architecture, or technical consulting with a track record of owning complex enterprise deals or implementations end-to-end.
Comfort engaging both technical teams and executive stakeholders, including CIOs, RevOps leaders, and CAOs.
Hands-on familiarity with CPQ and CRM systems (e.g., Salesforce, SAP CPQ, HubSpot), and a strong understanding of enterprise quoting, pricing, and approval workflows.
Working knowledge of ERP platforms (e.g., NetSuite, Oracle, SAP) and how they integrate with the broader revenue stack, including order management, billing, and revenue recognition.
Proven experience delivering quote-to-cash programs.
Strong communication skills - able to translate complex technical concepts into clear narratives for business audiences and vice versa.
Willingness to spend time in San Francisco during onboarding and travel as needed.

Nice To Haves

You’ve sold or implemented CPQ specifically - you understand the pain points firsthand and can meet customers where they are.
You’re comfortable with data modeling and can dig into pricing, etc. data schemas without needing a hand-hold from engineering.
You've been at an early-stage company and know what full ownership of end-to-end delivery actually feels like.

Responsibilities

Deliver multiple moderately complex to complex solutions.
Manage end-to-end delivery of Roadrunner implementation engagements.
Monitor project quality, financials, risk, and overall delivery performance.
Ensure programs are delivered on time and within budget.
Proactively identify and mitigate project risks.
Manage project plans across multiple concurrent engagements.
Communicate effectively with executive stakeholders, including C-level leaders.
Drive product adoption by aligning implementations to business goals and innovation.
Collaborate with cross-functional and geographically distributed teams.