Program Manager - Commercial Operations

CoolIT Systems•Calgary, AB

49d

About The Position

Reporting to the Director, Strategic Operations, the Program Manager, Commercial Operations drives cross-functional execution across the commercial organization. This role turns leadership priorities into structured action by managing governance routines, implementation plans, issue tracking, and process-improvement programs across Sales, Revenue Operations, Customer Operations, Finance, Product, and Operations. Run the operating rhythm behind the CCO organization, including recurring leadership reviews, action tracking, and follow-through. Coordinate cross-functional initiatives that improve commercial visibility, customer continuity, and execution discipline. Support implementation of new frameworks, dashboards, handoff controls, and process improvements. Ensure critical decisions translateinto owners, timelines, deliverables, and measurable outcomes. Maintain strong visibility into open risks, blockers, and dependencies across the business. Help create more structure, consistency, and accountability in a fast-paced manufacturing environment.

Requirements

Bachelor's degree in Business, Operations, Project Management, Engineering, or a related field, or equivalent practical experience.
5-8 years of experience in program management, PMO, business operations, commercial operations, or a comparable cross-functional execution role.
Experience coordinating initiatives across multiple teams with competing priorities.
Strong proficiency in Microsoft Office; PowerPoint and Excel required for executive reporting and governance materials.

Nice To Haves

Experience in manufacturing, hardware, industrial technology, or a similarly complex operating environment.
Experience supporting commercial, customer, or post-sales process improvement initiatives.
Exposure to project management methodologies, continuous improvement approaches, or formal PMO disciplines.
Familiarity with NetSuite, CRM systems, dashboards, or operational KPI tracking is an asset.

Responsibilities

Coordinate weekly, monthly, quarterly, and annual commercial governance routines.
Prepare agendas, pre-reads, issue logs, decision records, and action trackers for leadership forums.
Maintain governance calendars and ensure actions are followed through to completion.
Support MBRs, QBRs, forecast reviews, customer-risk reviews, and deal desk coordination.
Lead implementation of operational improvement programs spanning Sales, Revenue Operations, and Customer Operations.
Coordinate across Finance, Product, Quality, Supply Chain, Logistics, Manufacturing, and Technical Sales where required.
Track milestones, dependencies, risks, and decisions across multiple active workstreams.
Escalate blockers early with clear trade-offs and recommendations.
Support rollout of new frameworks, SOPs, controls, and workflow changes.
Drive adoption tracking and implementation follow-up for new processes and tools.
Create practical structure where work currently depends on email, tribal knowledge, or inconsistent follow-through.
Contribute to continuous improvement initiatives that enhance customer experience and commercial execution.
Maintain RAID logs, program status summaries, and implementation dashboards.
Provide clean updates to leadership on progress, risks, and next actions.
Help ensure executive discussions stay anchored to action and accountability.

Benefits

Vacation and flex days, and paid company-wide shutdown during the holiday season.
Comprehensive benefits including Dental, Drugs, Optical, Paramedical, and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
Dress for your day - in a casual yet professional environment.
Retention rewards like The Big Coffee Break that reward tenure with additional vacation time and a monetary bonus.
Company-funded RRSP contributions to support your long-term financial goals.

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