Manager Commercial Operations

Johnson & Johnson Innovative Medicine • West Chester, PA

5d • Hybrid

About The Position

Johnson and Johnson MedTech is seeking a proactive and strategic Hospital Operations Manager to lead and enhance operational efficiency within our orthopaedic division. This role is critical in ensuring the seamless management of field inventory, supporting sales initiatives, and optimizing operational sales functions to foster growth and meet the demands of our sales force and healthcare partners.

Orthopaedics is fueled by innovation at the intersection of biology and technology, developing the next generation of smarter, less invasive, more personalized treatments. Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Requirements

• Bachelor’s Degree required; advanced degree preferred.
• Minimum of 7 years of experience in Logistics, Operations, Healthcare Management, or related fields, with a focus on inventory management and sales support.
• Prior experience in leading and managing smaller teams.
• Proven track record of leading cross-functional projects that drive operational improvements and sales growth.
• Strong analytical skills with experience using advanced Excel, Tableau, Qlik, or Power BI for data analysis and visualization.

Nice To Haves

• Experience with inventory management software and ERP systems, particularly SAP.
• Strong understanding of healthcare regulations and standards related to inventory management and supply chain processes.
• Excellent communication and presentation skills, with the ability to influence and engage diverse teams and stakeholders.
• Experience in the Medical Device industry is highly preferred.
• Experience with Tableau, Qlik, or Power BI for data analysis and visualization.
• Demonstrated ability to thrive in fast-paced environments while managing multiple priorities and projects.

Responsibilities

• Develop and implement comprehensive strategies in collaboration with Field Sales to support sales growth objectives.
• Ensure that all operational processes, particularly in inventory management, are effectively supporting the assigned accounts and field territories.
• Analyze operational data to provide insights to Sales Leadership, ensuring informed decision-making.
• Utilize data-driven approaches to enhance inventory efficiency and address analytical needs across the US Sales leadership.
• Oversee the management of orthopedic consignment inventory and equipment, ensuring optimal par levels while minimizing waste and excess.
• Lead inventory rebalancing and allocation strategies to efficiently meet the demands of the business.
• Coordinate the launch of new products and their deployment to assigned accounts.
• Ensure proper resource allocation and support throughout the introduction phase to optimize uptake and sales.
• Partner with various departments, including Sales, Marketing, and Supply Chain, to enhance workflow and efficiency.
• Work with external stakeholders to align operational activities with commercial strategies.
• Mentor and train team members on operational protocols, inventory management systems, and compliance standards.
• Foster a culture of continuous improvement and knowledge sharing across departments.
• Identify opportunities for operational enhancements, implement best practices in inventory management, and lead process improvement projects that drive efficiency and effectiveness across the organization.
• Establish and monitor key performance indicators (KPIs) related to inventory and operational efficiency.
• Regularly report on progress and outcomes to senior management.
• Proactively identify and report on market trends that could impact inventory management and sales operations.
• Adapt strategies to meet changing market conditions and customer needs.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year
• Eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• Eligible to participate in the Company’s long-term incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager