Program Manager, Career & Transfer Services

Highline College•Highline College 2400 S 240th St Des Moines, WA

1d•Onsite

About The Position

Highline College is seeking a dedicated and dynamic Program Manager for Career and Transfer Services to join the Career and Transfer Services team. The Program Manager will play a pivotal role in developing and implementing Career and Transfer services and programming that support Highline College students with career and transfer exploration and readiness. This includes collaborating with administration, staff, and faculty to integrate services into the student experience; supervising staff in career and transfer; supporting career and transfer related events; managing technology that supports career and transfer services; serving as point of contact for career, internship, and transfer related inquiries from students, staff, and faculty; and serving as point of contact for career and transfer related inquiries for external partners such as employers and university representatives. This position is a full-time, exempt salaried, overtime-eligible, at-will position.

Requirements

High school graduation or equivalent
Three years of experience in advising, management, or related field; OR Three years of experience with program development and management
Strong interpersonal and communication skills, with the ability to work effectively with a diverse student population
Effective leadership, supervision, and management skills
Excellent organizational and project management skills
Strong data analysis and reporting skills
Strong oral and written communication skills
Ability to multitask and manage multiple projects while meeting deadlines
Ability to learn and use a variety of technology and software such as Microsoft Office 365, Google Workspace, databases, Peoplesoft, Vita Navis, Handshake, etc
Ability to build and maintain relationships with internal and external partners
Knowledge of career or employment services practices
Knowledge of the university transfer admissions process or transfer advising

Nice To Haves

Bachelors Degree in Business or related field
Experience working in higher education
Experience working in career or employment services

Responsibilities

Supervise Career and Transfer Services Program Specialist and Advising Program Assistant including onboarding, training, coaching, providing feedback, and evaluating performance
Ensure the Advising, Career and Transfer Services office is open and staffed during student service hours of operation
Cultivate and maintain relationships with employers, industry partners, university partners and alumni to create internship and navigation opportunities for students
Maintain vendor contracts, conduct renewals, and record payment invoices
Support on-campus student employment related processes and inquiries
Track and analyze data on student engagement, job placement, and career services outcomes
Use data to assess and improve career and transfer services
Maintain the advising, career and transfer services website and social media with current information
Manage and administer program software such as VitaNavis and Handshake
Design and implement career and transfer services and programming that supports career exploration and development, resume writing, job search strategies, interview techniques, and navigating the transfer application process
Establish goals and outcomes for services and programming and assess the effectiveness of career and transfer services in collaboration with the Dean
Support the Career and Transfer Program Specialist with developing and delivering career and transfer related workshops on career exploration and development, resume writing, job search strategies, interview techniques, and navigating the transfer application process
Lead planning campuswide events related to career and transfer such as career fairs, transfer fairs, employer and alumni panels, and on-campus recruitment activities
Oversee marketing and communications of career and transfer services, events, and workshops
Collaborate with academic departments and faculty to integrate career and transfer services into curriculum
Provide and facilitate professional development opportunities for staff and faculty to learn about career and transfer services at Highline College as well as promising practices and updates related to career and transfer advising
Support the Career and Transfer Program Specialist with delivery of career advising and coaching to students; assisting students with career exploration and development, resume writing, job search strategies, and interview techniques. Service delivery includes standalone workshops (in-person, virtual, or hybrid), classroom activities, one-on-one meetings, and web-based videos and materials
Integrate technology/tools and resources (Vita Navis, Handshake, etc.) into career services to help students identify their strengths, interests, career goals, and seek employment opportunities
Integrate transfer planning tools and resources into transfer services to help students understand transfer opportunities and navigate the transfer process at Highline College and four-year universities
Stay current with trends, promising practices, and information related to career development, employment services, and transfer
Participate in relevant professional development activities, conferences, and workshops
Participate in campus committees and events within the broader college community
Provide supervision and support for Advising, Career and Transfer staff in the Director's absence