Program Manager - Direct Cash Transfer Program

BILL WILSON CENTER•San Jose, CA

8d•$32 - $35•Onsite

About The Position

The Program Manager oversees the planning, organization and service delivery of the Direct Cash Program. The Program Manager supervises the case management staff to ensure the delivery of high quality of service, client centered care and monitor program outcomes. The Program Manager is responsible for the day-to-day operations of the program, establishing a supportive and welcoming atmosphere for all program participants homeless street youth receiving services by performing the following duties and responsibilities within the Vision, Mission and Agency Values of BWC.

Requirements

Experience working with people that have intersected with the foster care or probation systems and/or those that have experienced homelessness, or personal experience in the above.
Experience working with culturally diverse clients.
Driving is a requirement of the job. Must have possession of current driver’s license, access to a vehicle and personal automobile insurance.
Current CPR and First Aid Certification required (or complete within 30 days of hire).
Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations.
TB test required.
Must be punctual, efficient and organized; effective and professional under pressure.
Ability to balance excellent client care with meeting deadlines and ensuring positive program goals and outcomes.
Excellent communication skills - must be personable and informative when presenting Bill Wilson Center programs and services.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Must be able to communicate effectively.
Ability to work with basic mathematical concepts as required for reporting.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of Internet software; spreadsheet software and word processing software and Internet research skills.

Nice To Haves

Associate’s Bachelor’s Degree in Social Work, Human Services, Psychology, Communications, or related field desired but not a requirement
Bilingual communication skills are a plus.

Responsibilities

Ensure the team accurately and promptly logs all client case notes and service transactions interactions in Homeless Management Information System (HMIS) or internal databases.
Oversee the program's operational budget, tracking expenses related to client assistance and stipends.
Creation of monthly check requests and tracking of financial services
Manage the requisition and hiring process for staff
Oversee the team’s daily assignments, ensuring equitable distribution of workload and troubleshooting complex, high-barrier participant cases.
Monitor front-line staff to ensure they are meeting performance standards.
Routinely audit staff contact logs, client follow-ups, and daily task completion.
Ensure all staff maintain up-to-date client records, statistical data, and required documentation within HMIS and AWARDS database systems, strictly adhering to agency and contractor timelines and confidentiality policies.
Review and analyze program data, trends, and participant outcomes.
Prepare and submit comprehensive reports required for government contracts, private grants, and internal agency dashboards.
Actively participate in the agency’s Program Quality Improvement (PQI) processes to continuously elevate service delivery standards.
Assist Director in ensuring all daily operations meet strict programmatic, legal, and fiscal grant requirements.
Conduct regular OKR check-ins with staff, identifying operational bottlenecks early and pivoting team strategies to ensure Key Results are met on time.
Other duties as assigned.