Program Manager, Care Coordination

Heritage Behavioral Health Center • Decatur, IL

14h • $60,000 - $70,000 • Onsite

About The Position

The Program Manager of Care Coordination oversees the daily operations, quality, and effectiveness of care coordination services within our agency. This leader directly supervises Care Coordinators and helps ensure that individuals with complex behavioral health needs receive timely, comprehensive, and person-centered support. The Program Manager leads and strengthens multidisciplinary collaboration, guides program improvement, and uses data to advance quality, efficiency, client safety, and health equity. The role also develops strong partnerships with internal service lines, healthcare providers, social service agencies, referral sources, patients, and families.

Requirements

• Bachelor’s degree in social work, psychology, counseling, human services, or a related field required.
• Valid driver’s license, reliable transportation, and proof of automobile insurance required.
• Knowledge of care coordination and case management models
• Knowledge of high-risk intervention strategies and crisis response
• Knowledge of behavioral health, substance use, and co-occurring disorders
• Knowledge of social determinants of health and their impact on wellness
• Knowledge of Medicaid, Medicare, healthcare reimbursement, and applicable regulatory requirements
• Knowledge of community resources and systems serving individuals with complex needs
• Skill in leadership, supervision, coaching, and staff development
• Skill in crisis intervention, problem-solving, and multidisciplinary collaboration
• Skill in program evaluation, data analysis, performance measurement, and quality improvement
• Skill in project management, including managing multiple initiatives, timelines, budgets, and resources
• Skill in clear verbal and written communication, including clinical and program documentation
• Skill in building partnerships with clients, families, external agencies, and healthcare providers
• Ability to work independently while managing multiple priorities and maintaining accountability
• Ability to lead program improvements and advance client outcome success
• Ability to foster patient-centered, culturally responsive, and equitable care
• Ability to use electronic health records and case management software effectively
• Ability to lift a minimum of 10 pounds

Nice To Haves

• Experience supervising residential or community-based behavioral health programs preferred.
• Master’s degree in social work, psychology, counseling, or a related field preferred.

Responsibilities

• Provide leadership, coaching, mentorship, and support to Care Coordinators.
• Conduct regular team meetings, performance evaluations, and professional development activities.
• Ensure adherence to best practices, agency policies, and person-centered care standards.
• Promote a culturally responsive, collaborative, and supportive team environment.
• Oversee timely service linkages, follow-up, and care coordination for individuals with complex needs.
• Facilitate multidisciplinary collaboration to address gaps in care and reduce fragmentation.
• Develop and manage care coordination workflows and initiatives aligned with organizational priorities.
• Use data, performance indicators, and outcomes to evaluate effectiveness and identify improvement opportunities.
• Monitor regulatory compliance, quality standards, and fidelity to care coordination models.
• Manage program resources, budgets, and timelines to support implementation and sustainability.
• Maintain required program reports, metrics, and documentation.
• Collaborate with clinical leadership and internal service lines to align care coordination strategies with broader health system goals.
• Build strong relationships with healthcare systems, community resources, social service agencies, and referral partners.
• Support clear cross-department communication and integrated care efforts.
• Ensure documentation meets agency, state, federal, and payer requirements.
• Promote accurate, timely documentation and effective use of electronic health record and case management systems.
• Adapt program practices to changing regulations, service needs, and organizational demands.

Benefits

• Every other Friday off – paid wellness days
• 56 paid days off in your first year
• Competitive salaries aligned with state and national benchmarks
• Loan forgiveness eligibility through NHSC
• Vacation, sick, personal, and holiday leave
• Employee Assistance Program (EAP)
• Fitness reimbursement
• Health, dental, vision, flex spending accounts (healthcare and dependent care), and additional life insurance.
• Health insurance includes substantial agency contributions toward the cost.
• 401(k) and Roth retirement plans
• Tuition assistance and continuing education opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager