Manager, Community Care Coordination
About The Position
The Nurse Manager of Community Care Coordination will play a critical and central role in our care coordination initiatives, including Medical Home and Health Home, by providing administrative leadership to ensure patients receive high quality, evidence-based, coordinated care. This position will be responsible for the overall development and implementation of a systematic approach to care coordination, resulting in a comprehensive, integrated system that addresses all of a patient’s needs across all care settings. This consists of the full range of patient needs, including but not limited to general health, behavioral health, substance use and abuse and housing.
Requirements
- Active Registered Professional Nurse (RN) license in the State of New York.
- Bachelor of Science in Nursing (BSN) required.
- Minimum of 3 years of care coordination, care management, or other relevant administrative healthcare experience required.
- Prior Health Home experience is required.
- High emotional intelligence with a proven ability to navigate crucial conversations, resolve conflicts, and delegate effectively.
- Experience with a broad range of medical specialties, including primary care and behavioral health, as well as community resources and support is required.
- Knowledge of medical and social issues for both children and adults, in particular high-risk and low-income populations.
- Thorough knowledge of local resources and referral options.
- Strong project management, analytical, and organizational skills required.
- Must be detail oriented, self-motivated, and work as part of a team.
Nice To Haves
- previous nursing management experience highly preferred.
Responsibilities
- Provide administrative leadership for outpatient care coordination initiatives (Health Home).
- Responsible for the oversight, training and evaluation for a team of care coordinators (adult and children) and Embedded Community Care Managers.
- Collaborate with physician practice leaders to ensure a partnership between the Community Care Coordination department and the physician practices.
- Work collaboratively with other GFH Departments, including Inpatient Case Management, Cancer Center and specialty practices to further develop and enhance an integrated, systematic, patient-centered care coordination process.
- Oversee the continued progress and evolution of IT support for care coordination through Epic and other relevant data management and reporting platforms (Netsmart/Data Den).
- Provide oversight and quality control to ensure care coordination and care planning is in accordance with best practice and applicable program and regulatory requirements.
- Establish and enhance partnerships with external providers and community resources to further support care coordination efforts.
- Manage the department budget and expenses to ensure financial viability and establish systems to attribute and monitor expenses and revenue across departments as appropriate.
- Maintain knowledge of evidence-based practices and emerging issues and trends in care coordination.
- Serves as a role model of professional practice consistent with organizational goals, customer service, clinical effectiveness and standards of care.
- Take part in patient experience and satisfaction activities.
Benefits
- Clear mentorship programs and career growth pathways
- Comprehensive professional development
- Tuition reimbursement
- Certification Support: We fund and support your path to Nursing Leadership Certification.
- Sign-On Bonus Available
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What This Job Offers
Job Type
Full-time
Career Level
Manager
