Manager Care Coordination
About The Position
Where You’ll Work Hello Humankindness Imagine working in an environment where your experience and dedication truly makes a difference, guided by Dignity Health's profound values: Dignity, Justice, Stewardship, Collaboration, and Quality. Here, patient-first care isn't just a motto – it's our daily practice. As a leading 443-bed acute care hospital, we champion interdisciplinary teamwork and the highest standards of safety, because our patients, and you, deserve nothing less. For over 50 years, Chandler Regional Medical Center (CRMC) has been a trusted partner to the vibrant East Valley community. This means you'll be joining a stable, growing organization with a rich history of service and innovation. We're passionate about your professional growth, offering extensive training, comprehensive resources, and abundant career advancement opportunities to help you reach your full potential. If you're a dedicated, compassionate professional eager for a dynamic, patient-centered career with one of Arizona's 'Most Admired Companies,' and you thrive in a truly supportive environment, we invite you to discover how your passion can transform lives at CRMC. Explore our opportunities and become a part of a team that celebrates you.
Requirements
- Bachelor's Degree in Nursing (e.g. BSN) or Masters in Social Work or equivalent education and experience
- Three (3) years of clinical care coordination experience, (Utilization Management, Denial Management, Care Coordination) or 3 years of acute nursing team lead, charge or supervisory experience with working knowledge of care coordination and discharge planning
- Operational experience, implementation and staff development in a healthcare environment
- Registered Nurse: AZ or Licensed Masters Social Worker: AZ
- Accredited Case Manager (ACM) or Certified Case Manager (CCM), within 24 months
Nice To Haves
- Master's degree in Nursing, Health Care Administration or related clinical field
- Licensed Clinical Social Worker: AZ
- Four (4) years of experience with performance improvement activities
Responsibilities
- Provides operational leadership for the Care Coordination department through staff supervision, team development, coaching, and performance management
- Coordinates and implements Care Coordination programs, initiatives, and workflows to support patient progression, resource utilization, quality outcomes, and organizational goals
- Manages daily department operations, including staffing assignments, workload balancing, scheduling, productivity, and resource allocation.
- Supervises front-line Care Coordination staff, including case managers, social workers, and support personnel, ensuring accountability for performance and service excellence
- Ensures timely completion of patient assessments, discharge planning, utilization management collaboration, documentation, and care transition activities in accordance with organizational standards.
- Ensures compliance with federal, state, accreditation, payer, and organizational requirements related to Care Coordination and Discharge Planning
- Monitors departmental performance metrics and operational data, identifies trends, implements corrective actions, and escalates significant issues to the Director.
- Implements departmental policies, procedures, standardized workflows, and process improvements to improve operational efficiency and patient outcomes
Benefits
- Education Benefit program for benefit-eligible employees after 180 days
- Debt relief and student loan assistance
- Full-time employees can receive up to $18,000 over five years
- Part-time employees can receive up to $9,000
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What This Job Offers
Job Type
Full-time
Career Level
Manager
