Program Manager (Housing Coordination)

Advocates For The Mentally Ill and•Auburn, CA

2d•$0 - $70,304•Hybrid

About The Position

The Program Manager of Housing Coordination provides leadership, administrative oversight, and strategic direction for the Housing Coordination team, ensuring services are delivered in alignment with organizational goals, contractual and regulatory requirements, and community needs. This position oversees program compliance, referral management, strategic planning, program development, quality assurance, and budget monitoring. Responsibilities include ensuring referrals are appropriately received, reviewed, assigned, tracked, and processed in accordance with eligibility requirements and established procedures; monitoring referral trends; addressing barriers or delays; and strengthening referral pathways and external partnerships. The position provides direction and support to the Housing Coordination Supervisor, who is responsible for day-to-day operational supervision and staff management. The role focuses on program-level accountability, compliance, fiscal oversight, performance monitoring, and continuous improvement, including reviewing financial requests and providing required approvals and sign-offs. The position also represents the organization with referral sources, funding partners, housing providers, community agencies, and other stakeholders to promote effective service coordination, strengthen partnerships, and ensure the Housing Coordination program meets organizational and contractual expectations.

Requirements

Bachelor’s degree in housing services, social work, psychology, human services, or a related field preferred. Four (4) years of relevant experience or a related field may substitute for the degree requirement.
Complete and pass pre-employment background checks (fingerprints, drug and alcohol testing, and criminal background checks, credit checks).
Five (5) years of progressively responsible experience in housing services, behavioral health, social services, supportive housing, or a related field, with demonstrated experience performing responsibilities relevant to this position.
Three (3) years of supervisory, lead, coaching, or mentorship experience, including responsibility for staff development, performance management, workload coordination, or team leadership.
Demonstrated experience providing case management, housing coordination, service coordination, or related services to individuals experiencing homelessness, serious mental illness, substance use, or other barriers to housing stability.
Demonstrated experience with housing programs and systems, including housing referrals, eligibility determination, landlord engagement, housing navigation, community resources, and coordination with external service providers.
Experience with program administration and oversight, including documentation, compliance, quality assurance, data tracking, reporting, budgeting, and/or contract requirements.
Experience developing and maintaining collaborative relationships with community partners, referral sources, housing providers, government agencies, and other stakeholders is required.
Possess a valid driver's license with a clean driving record as required by the position.
Proof of adequate vehicle insurance and medical clearance is required.
Strong computer proficiency (i.e., Microsoft Word, Welligent, App Fiolio, Excel, PowerPoint, Outlook, SharePoint, Microsoft Teams, Zoom, Adobe, DocuSign, Google Docs, Internet, and Calendar) to complete daily duties within the expected timeframes with little to no supervision.

Nice To Haves

Bilingual fluency (English/Spanish) is preferred.
Experience working in a trauma-informed, recovery-oriented, strengths-based, and client-centered service environment is strongly preferred.

Responsibilities

Provide overall leadership, direction, and oversight for the Housing Coordination program and team.
Assist the Director in developing, implementing, and maintaining program policies, procedures, workflows, and operational practices.
Ensure program operations align with the agency mission, recovery principles, contractual requirements, regulatory standards, and organizational expectations.
Oversee daily program operations, staffing needs, workload distribution, and service delivery, while providing direction and support to the Program Supervisor.
Oversee and manage the Housing Coordination referral process, ensuring referrals are received, reviewed, assigned, tracked, and processed in accordance with program eligibility requirements, contractual obligations, and established procedures.
Monitor referral volume, timeliness, and outcomes; identify barriers or delays; and coordinate with internal staff and referral sources to support timely access to services.
Monitor program performance, identify service gaps and operational challenges, and implement or recommend solutions and process improvements.
Track and manage program budgets; review and approve financial requests as well as work with finance department on accurate expense reporting and invoicing.
Maintain data integrity and ensure accurate, timely, and complete documentation in program records and databases.
Review case notes, service plans, and housing support plans for accuracy, timeliness, completeness, and client-centeredness.
Monitor adherence to documentation standards, program models, eligibility requirements, and compliance expectations.
Conduct routine file reviews and assist with error mitigation and corrective actions.
Ensure compliance with applicable housing program requirements, service contracts, funding requirements, and organizational standards.
Support reporting and evaluation efforts by contributing data, success stories, program updates, and required documentation.
Identify and respond to operational challenges, elevating significant issues to the Director when appropriate and implementing solutions in real time.
Support staff in addressing barriers related to housing searches, landlord negotiations, housing stability, and acquisition of household goods and other client resources.
Communicate with the Director about important matters affecting the program and its employees, including employment-related incidents, issues, and trends.
Collaborate with program leadership and administrative staff to support timely and accurate MAA time studies and reporting.
Participate in ongoing training and updates related to MAA requirements to maintain program compliance and maximize eligible reimbursement.
Educate team members on how their work supports Medi-Cal reimbursable activities, such as outreach, referral, and care coordination efforts.
Participate in ongoing professional development and remain current on changes affecting housing programs, service requirements, and applicable regulations.
Preserve confidentiality at all times in accordance with Federal, State, County, and agency standards.
Follow all AMI Housing policies, procedures, and safety protocols and adhere to relevant employment laws.
Provide additional program coverage and support as needed.
Perform other duties as assigned.
Provide regular one-on-one supervision for the Program Supervisor focused on staff performance, workload balance, professional development, and emotional support.
Lead recruitment and hiring efforts for the Housing Coordination team, including participating in interviews and supporting selection and onboarding processes.
Onboard new staff and provide or coordinate hands-on field training in housing coordination, documentation, client engagement, and applicable program practices.
Develop and maintain effective onboarding, training, coaching, and staff development practices.
Ensure employees meet expectations for productivity, work quality, and performance outcomes; use objective metrics to measure and evaluate employee performance.
Serve as the primary contributor for employee evaluations, ensuring fair, constructive, and consistent performance reviews.
Lead disciplinary actions as needed, including corrective action notices and performance improvement plans, in coordination with the Director and Human Resources.
Coach and mentor staff in managing complex cases, navigating housing-related barriers, and applying program standards and best practices.
Deliver or coordinate internal training sessions, including fair housing, harm reduction, trauma-informed care, documentation, and other program-related topics.
Monitor staffing, workload, productivity, and performance and take appropriate action to address concerns.
Communicate with team members about important matters affecting their work and provide clear direction regarding program expectations and operational changes.
Mediate team conflicts and interpersonal challenges and facilitate appropriate resolution.
Foster a trauma-informed, strengths-based, recovery-oriented, equitable, and team-centered work environment.
Coordinate team-building activities and recognize staff accomplishments and milestones.
Model personal responsibility, advocacy, resiliency/recovery, integrity, cultural humility, and professionalism.
Develop and maintain effective working relationships with referral sources, housing providers, government agencies, community organizations, funding partners, and other stakeholders.
Strengthen referral pathways and inter-agency partnerships to promote timely and effective access to Housing Coordination services.
Coordinate with community partners to address barriers to housing and connect participants with appropriate resources and supportive services.
Participate in and represent AMI Housing at Continuum of Care meetings, advisory councils, collaborative groups, and other community forums relevant to housing and supportive services.
Attend internal and external collaborative meetings and represent the Housing Coordination team in a professional manner.
Coordinate inter-agency referrals and partnerships to promote continuity of services and reduce barriers to housing stability.
Communicate with referral sources and external partners regarding program processes, referrals, service coordination, and participant needs as appropriate.
Promote positive, professional relationships with community partners while supporting the agency's mission, values, and service philosophy.
Represent AMI Housing professionally in community settings and advocate for effective housing coordination, service access, and community integration.