Program Manager - Business Banking

Njeda•Newark, NJ

3d•$96,800 - $102,850•Hybrid

About The Position

Join the NJEDA and help lead New Jersey to sustainable economic growth, fostering equitable opportunities and vibrant communities. We offer hybrid work, a supportive culture, and robust benefits, including health insurance, retirement plans, and extensive wellness programs. Make a tangible impact and shape New Jersey's future with innovative economic development at NJEDA. Job Overview Leads and supervises the department’s Product Officers related to NJEDA lending and grant programs. Manages outreach, various high-volume programs/products, CDFI, MDI, and lending partner relationships, as well as resources within the department (or those appropriated to the department). Acts as the liaison between internal teams (product officers, business development, underwriting, closing, legal, and compliance etc) and external stakeholders (banks, CDFIs, MDIs, and community business partners etc). Fosters a culture of teamwork, accountability, and results-driven performance. Ensures that NJEDA’s mission and service standards are met at all times. Ensures program implementation and department strategies are focused on effectively serving small businesses. Provides ongoing market analysis and recommendations for new product development and improvements focusing on economic trends and conditions. Collects market data to identify gaps in services. Assists with executing the department’s plan to effectively market NJEDA resources to communities, fostering strong relationships. Serves as the leader for business banking inbound, outbound, and web-based outreach initiatives, as well as field engagement geared toward increasing loan and grant volume and expanding product portfolios. Ensures full and compliant processing of small business and lender applications from initiation through closing and portfolio reporting. Drives excellent customer service levels, and manages product development, administration, continuous improvement, and productivity of CDFI,MDI, lending initiatives and other products. $96,800 - $102,850 Note: The NJEDA currently offers a hybrid work schedule for up to 2 days of telecommute work from home. To participate, you will be required to have high speed home internet access and a managers approval. This program does not supersede the "New Jersey First Act", which requires newly hired NJEDA employees to establish and then maintain, principal residence in the State of New Jersey.

Requirements

Demonstrates a thorough understanding of EDA programs and services, including in-depth knowledge of banking, Microsoft Office(including and not limited to Excel, Bi Reporting, CRM and SharePoint) MDIs, CDFIs, SBA lending products, and lending and underwriting principles, along with a strong grasp of financing and incentives in economic and community development.
Possesses strong analytical skills with the ability to assess complex income, balance sheet, cash flow statements, personal net worth statements, and tax returns, including the calculation of debt services; experienced in effective reporting, tracking, and project management.
Adept at ensuring detailed procedures, guidelines, and programs are effectively administered and reported; experienced in managing multiple high-volume programs/products simultaneously and proficient in CRM.
Demonstrates strong people management abilities, including overseeing and coordinating personnel, mentoring and coaching teams with diverse expertise, and embracing supervisory techniques with a detail-oriented mindset and a passion for EDA’s mission
Exhibits exceptional written, oral, interpersonal, and presentation skills to effectively interface with senior management, boards, government officials, and external partners; builds strong relationships and navigates complex situations with limited guidance while remaining customer-focused.
Highly adaptable in managing competing demands with excellent organizational skills, including the ability to prioritize workload, handle multiple tasks simultaneously under tight deadlines, maintain confidentiality, and tackle challenging situations with creative and efficient problem-solving approaches while promoting a collaborative and respectful work environment
Seven years of business experience, preferably in banking, finance, or similar work
Must have experience with program administration
Minimum of five years of supervisory experience required
Experience working with financing tools that support economic and urban/community development to support small businesses
Bachelor’s degree and/or equivalent experience in business administration with emphasis in accounting, finance, or economics and/or equivalent professional experience
Must comply with the “New Jersey First Act” which requires employees hired after September 1, 2011, to reside in New Jersey. Non-New Jersey resident employees must relocate to New Jersey within one year of their date of hire and provide proof of residency to Human Resources.
Must complete an Outside Activity Questionnaire (disclosure of outside office or employment) on an annual basis.
Must review the required NJ State Ethics Guidelines found on the state website.
Selected candidates must be authorized to work in the United States per the Department of Homeland Security, United States Citizenship and Immigration Services regulations.
Foreign degrees/transcripts must be evaluated by a reputable evaluation service at your own expense and must be submitted prior to a start date. If this cannot be provided within 21 days of an offer the offer will be rescinded.

Nice To Haves

Certification in commercial credit and or business relationship management desired but required.
Advanced degree or industry specific certification may be substituted for 1 year of experience

Responsibilities

Lead and supervise the daily operations of product officer outreach and product application processes.
Oversee inbound/outbound calling and web-based initiatives to generate business leads, loan and grant applications.
Oversee the processing of all lending, grant, and lender program applications, review transmittals, program checklists, and applications for approval.
Guide strategic planning, product marketing, and set performance goals to ensure program success.
Lead and supervise Product Officers, team members and assists leadership to ensure effective delivery of NJEDA products, programs, relationships, and services.
Provide guidance and feedback, prepare staff reviews, and offer immediate coaching and support to maintain high-quality outreach initiatives and meet departmental targets.
Monitor compliance, service levels, and performance tracking.
Monitor CRM entries to ensure timely and accurate data capture and follow-up on leads.
Conduct webinars, presentations, prepare and present board memos, product specifications, and compliance documentation.
Optimize, manage, and prepare reporting for NJEDA leadership.
Assist with establishing, enforcing, and maintaining Standard Operating Procedures for all department’s programs.
Develop, identify, and implement comprehensive training programs for Product Officers.
Create, launch, and manage new programs for small/medium businesses as needed to support economic ecosystems.
Collaborate with internal departments to refine marketing, product features, and streamline application processes.
Increase overall business banking loan and grant volume and expanding product portfolio.
Establish measurable KPIs to monitor program performance, outreach success, and training effectiveness.
Implement regular coaching, staff professional development, performance reviews and feedback sessions with team members.
Work closely with business development, underwriting, closing, and compliance teams and other internal partners to ensure effective product processing and outreach.
Participates in cross-departmental meetings and presentations to promote and align program strategies and share market insights and updates.
Engages with local governments and organizations to better understand what the needs are specific to its’ community and to help inform the local communities of NJEDA products offered
Maintains strong relationships with the ecosystem including external lending partners, CDFIs, and MDIs.
Report directly to the Assistant Director, Business Banking.
Lead and supervise Product Officers and coordinate with Business Development Officers and department leadership.
Must complete annual self-assessment as required.
Performs other duties and special projects, as assigned.