Program Manager - Alliance

Groupe Touchette•Burlington, ON

About The Position

Reporting to the National Director of Sales, Alliance & Business Development (BD) and working in close collaboration with the Director of Sales and Retail Development Managers, the Alliance Program Manager is responsible for the successful implementation of the Alliance model and Retailers’ loyalty programs. As required, The Alliance Program Manager will also assist the National Director of Sales, Alliance & BD with special projects and programs, on a national scope across existing and potential Alliance partners.

Requirements

A bachelor’s degree in sales, marketing, or administration
5-8 years of experience in the retail automotive operations
OEM program management experience
B2B sales management experience
Strong presentation skills
Ability to express yourself with ease and clarity, both oral and written

Nice To Haves

Understanding of the market
Vast knowledge of market development through the implementation of innovative business strategies and solutions
Critical mind: The ability to analyze every situation and your conceptual thinking and analytical approach will lead you to utilize best practices
Enjoy solving problems
Make the necessary adjustments and provide recommendation to exceed the client and company goals
Business partner: You have a collaborative approach, providing superior customer service
Interpersonal skills and advice are appreciated
Inspire confidence and offer a personalised approach adapted to the customer’s needs in addition to offering tools necessary for their success
Desire to excel: Known for your motivation and determination, you always push your limits and strive to continuously improve
Results driven, you are always looking for new business opportunities and wish to attain excellence

Responsibilities

Act as the primary/lead contact for Merchandising & Marketing, Purchasing & Supply and Operations, Alliance sales force, as well as, internal and external partners i.e. OE field team members, and other OE personnel
Function as a liaison between Program Management, Director of Sales, and the Alliance sales force
Assists the Director of Alliance with ongoing Alliance program reviews to ensure accuracy and effectiveness, along with input on content development & program materials
With the guidance of the Director of Alliance, manage and facilitate development related to the Alliance team
In collaboration with the Director of Alliance, populate and maintain the Annual Program elements for the Alliance line-of-business
Support National Sales Director, Director of Sales & external partners with Alliance program element & technology, coaching newly hired and trained resources
Use a consultative sales process to penetrate Alliance accounts and provide support during monthly Pipeline Management meetings
Coach, mentor, and support the Retail Development Managers (RDM) in collaboration with the Director of Sales regarding execution of the Alliance Program model
Manage and maintain internal and external resources that support the training and development of the Alliance team across Canada: (SharePoint, Teams Meetings, Loop and One Note)
Provide facilitation, on webinars, conference calls and synchronous training as required to new and existing learners within the Alliance line of business
Build and develop presentations for meetings with OEM’s (monthly, quarterly, and yearly)
Participate in special projects/programs which include: Dealer Group support that includes Alliance dealers; Special Pilot Project implementations; Technology implementation (SLI, DRSG, OTS, eService’s; New OEM Alliance program launches
Distribute monthly Program Management portfolio progress reporting to the Director of Sales, based on RDM KPI’s
Provide tire merchandising support to the dealers and Retail Development Managers (RDM)
Effective and consistent use of CRM tool across the Alliance sales force
Measure and identify ire sales opportunity for each Alliance dealership across the country
Support Director of Sales to ensure annual business plans are presented to the decision makers at the dealerships
Monitor the progress of the business plans and ensure the right activities are conducted at the right Alliance dealers
Effective use of selling tools and regularly use and update DRSG and OTS, every 30-90 days