Alliance Operations Manager

Bilt • New York, NY

1d • Hybrid

About The Position

As Alliance Operations Manager, you will be responsible for leading and executing property management strategies across the Bilt Alliance network. You'll play a crucial role in ensuring successful property onboarding, property and resident engagement, and maintaining strong relationships with property management teams. This position combines property management expertise with loyalty program knowledge to drive resident adoption and satisfaction.

Requirements

• 3-5 years of professional experience in property management, leasing, or multifamily marketing roles
• Strong understanding of property management systems and leasing operations
• Technical onboarding experience and experience with CRM systems + property management software
• Familiarity with Zendesk or similar customer service platforms
• Excellent project management skills with ability to handle multiple property onboarding processes simultaneously
• Superior communication and presentation skills, with experience in training and educational content development
• Data-driven approach to problem-solving with strong analytical capabilities
• Demonstrated ability to build and maintain strong relationships with property management teams
• Ability to travel 25-30% of the time for industry events, partner meetings, and on-site support

Nice To Haves

• Experience with loyalty programs or rewards platforms
• Background in multifamily marketing or resident retention programs
• Knowledge of property management systems (Yardi, RealPage, etc.)
• Previous experience in a training or education role within real estate
• Understanding of fintech or real estate technology products
• Experience managing partnership accounts or client success roles
• Customer service or member support experience

Responsibilities

• Lead the implementation and execution of new property onboarding processes, including managing kick-off calls, pre-launch preparations, and post-launch success monitoring
• Develop and maintain comprehensive training programs for property management teams, focusing on Bilt platform utilization and resident engagement strategies
• Oversee the property onboarding tracker and ensure smooth integration processes for both large-scale launches and individual property additions
• Manage and optimize the training strategy for new property teams, including creation and delivery of training materials
• Manage day-to-day operations and relationship development for a portfolio of smaller alliance partnerships, serving as the primary point of contact
• Support member services escalations and inquiries for enterprise accounts, collaborating with internal teams to resolve complex resident issues
• Lead monthly Q&A sessions with property portfolios
• Maintain regular communication with key stakeholders
• Act as operational leader for site teams across Property Management Companies, including visiting regional conferences with partners and becoming a face within their teams
• Travel regularly to attend industry events, conferences, and conduct in-person partner visits to strengthen relationships and support property teams

Benefits

• Competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more
• 401k plan with a match
• Commuter FSAs
• UNLIMITED PTO
• Exclusive Employee-only Bilt Points
• Team Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed