Program Manager 1 - CLS (Silver Spring/Rockville Area)

The Arc Montgomery County•Derwood, MD

5d•$51,324 - $53,922

About The Position

The Program Manager 1 manages and oversees supports for adults with Intellectual and Developmental Disabilities living in assigned homes. Under the direction of the Assistant Director of Community Living Services, the role supports the well-being and development of residents and supervises lead staff and Direct Support Professionals (DSPs), ensuring activities of daily living skills are implemented. The Program Manager 1 helps create a home environment that reflects dignity, privacy, and respect and ensures operations comply with applicable COMAR, HIPAA, DDA, state and county requirements, and agency policies and procedures. The Program Manager 1 is responsible for ensuring homes are fully staffed, maintaining schedules, and participating in interviewing, hiring, training, and evaluating DSPs. The role models quality service and supports the agency’s mission of inclusion for people with intellectual and developmental disabilities. Responsibilities also include coordinating staff and household operations; promoting residents’ inclusion, choice, independence, and community engagement; supporting residents’ health, safety, finances, and personal goals; communicating with families and service providers; maintaining required records and documentation; and responding to emergencies and inspection requirements.

Requirements

Bachelor’s degree; or an associate’s degree plus two years of relevant experience; or a high school diploma plus four years of relevant experience.
Relevant experience must include some supervisory responsibilities in documentation and people care.
Must be at least 21 years of age.
Valid driver’s license and ability to travel between locations during work hours.
Ability to transport people supported in a personal or agency vehicle when necessary.
Fluent ability to read, write, and understand English and effectively receive and deliver verbal and written communication.
Proficient computer skills, including Microsoft Outlook and Word.
Ability to withstand prolonged standing and frequent bending, stooping, reaching, pulling, and pushing.
Ability to lift 50 pounds with assistance when supporting people with developmental disabilities.

Responsibilities

Train and supervise assigned DSPs, including contractual staff, and ensure they complete their duties appropriately.
Coordinate staff schedules, manage leave requests and time and attendance, arrange coverage, work a shift when coverage is unavailable, and adjust schedules as needed.
Conduct regular house meetings and annual DSP evaluations.
Facilitate and model inclusive interactions and relationships, and ensure residents have choices and opportunities to make decisions.
Support residents’ access to and participation in community activities and events while balancing dignity of risk with appropriate safeguards.
Oversee household vouchers and help manage residents’ personal funds, safeguarding funds and ensuring money is available for activities, transportation, and personal hygiene supplies.
Serve as the primary family contact, provide weekly updates, and liaise with agencies and service providers involved in residents’ care.
Promote residents’ independence, communication, activities of daily living, community engagement, and healthy relationships.
Ensure safe and reliable transportation is provided as needed and be onsite or available during home inspections.
Manage medications and medical supplies and ensure staff follow medication procedures.
Coordinate with the Medical Appointment Technician to ensure residents attend required or needed medical appointments.
Maintain a clean, neat, and presentable home environment in accordance with agency and regulatory requirements.
Ensure health care and personal care assistance is provided as needed; review nursing reviews and follow up on identified needs.
Provide timely healthcare information and feedback to the supervisor and delegating nurse.
Inspect service environments for hazards and emergency supplies, report environmental concerns, and follow up as needed.
Take appropriate action during emergencies, including requesting emergency assistance and notifying the delegating nurse and supervisor as needed.
Participate in the Person Center Plan process, complete assigned PCP documents, and support residents in preparing for and participating in meetings about their needs and goals.
Ensure residents are supported in accordance with PCP recommendations and encouraged to pursue identified goals.
Ensure goals are implemented and progress is documented daily.
Ensure service logs in CIMS are completed for every shift and reviewed for content.
Oversee required documentation, including medication administration records, fire drills, goals, seizure records, water temperature logs, and weight and bowel movement charts.
Ensure incidents and issues, including medication and procedural error reports, are reported in CIMS promptly and followed up.
Maintain healthcare and other required records and consult and cooperate with other service providers.
Reconcile residents’ personal spending or True Link funds monthly when applicable.
Maintain required training and ensure assigned staff maintain their training requirements.
Perform other duties as assigned by the Division Director or designee.