Relationship Banker - Rockville-Silver Spring Market - Bilingual English/Spanish Required

Bank of America • Silver Spring, MD

22h • Onsite

About The Position

At Bank of America, the Relationship Banker helps make clients’ financial lives better by engaging clients in the financial center lobby, educating them about and assisting with transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processing cash transactions when needed. The role involves in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that meet their goals.

This position supports the bank’s Responsible Growth priorities and risk culture, drives a strong client experience, and builds relationships by connecting clients with specialists in small business, lending, and investments. It is an in-office role, with possible scheduling at financial center locations within a reasonable distance. The position is based in the Rockville–Silver Spring market and requires fluent verbal and written Spanish and English. It is a 1st-shift role, 40 hours per week, with weekend and/or extended-hours work required. Pay is $25.00–$26.77 per hour; the role is compensated with base salary and is not incentive eligible. Benefits eligible; benefits include paid time off and other employee support and resources.

Requirements

• Fluent verbal and written Spanish; English is required for the bilingual role.
• High school diploma, GED, secondary school education, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
• Ability to collaborate effectively, get things done, and build and nurture strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Ability to follow established processes and guidelines and applicable laws and regulations.
• Ability to manage time and capacity efficiently.
• Focus on results while acting in the client’s best interest.
• Availability to work weekends and/or extended hours, which may include scheduling at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
• Skills in adaptability, business acumen, customer and client focus, oral communications, problem solving, account management, client experience, branding, client management, client solutions advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

• Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
• Accurately and efficiently process cash transactions for clients as needed.
• Have in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that meet their goals.
• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
• Grow business knowledge and professional network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.
• Work weekends and/or extended hours as scheduled, potentially at any financial center location within a reasonable distance.

Benefits

• Benefits eligibility.
• Paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED