PROGRAM MANAGEMENT SPECIALIST

State of Florida • Tallahassee, FL

5d • Onsite

About The Position

The Florida Department of Health’s Office of Information Technology is hiring a Program Management Specialist in the Program Management Office. This Career Service position is based in Tallahassee, Florida, and has an annual salary of $65,000. The vacancy is anticipated.

The specialist reviews programs, services, forms, and reports; gathers and evaluates information and evidence; and works with management, users, and other personnel to identify issues, improvements, and successful implementation of systems and procedures. The role also manages change control, supports continuity-of-operations planning and emergency communications, administers enterprise software licenses, and assists with communications to end users.

The position requires a high school diploma or equivalent, along with two years of professional experience in administrative and business-document tasks and two years of professional experience reviewing and analyzing documents, applying rules and procedures, researching information, and preparing reports and correspondence. Employees may be required to perform emergency duties outside normal work hours or days.

Requirements

• High school diploma or equivalent.
• Two years of professional experience, including tasks such as data entry, proper telephone and email etiquette, and preparing business documents and correspondence.
• Two years of professional experience, including reviewing, auditing, and analyzing documents against specific criteria; applying applicable laws, rules, regulations, policies, and procedures; researching and gathering data; and preparing reports and correspondence.
• Proficient computer skills, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of monitoring processes and/or ticketing software and computer databases.
• Knowledge of laws, legal codes, court procedures, and government rules and regulations.
• Knowledge of English language structure, vocabulary, spelling, composition, and grammar; ability to understand work-related written materials and communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships, listen and ask appropriate questions, and convey information effectively.
• Ability to conduct fact-finding research; use data collection and analysis methods; organize data for reports and other written materials; find and identify essential information; and structure or classify multiple pieces of information.
• Ability to plan, organize, and prioritize work; work independently; maintain accuracy, attention to detail, and confidentiality; and use logic and analysis to identify problems and assess approaches.
• Knowledge of principles and processes involved in business and organizational planning, coordination, and execution.
• Ability to learn and communicate effectively in English, orally and in writing.

Responsibilities

• Review programs, services, forms, and reports and consult with management and users to identify problems and improvements.
• Gather and organize information about problems or procedures.
• Confer with personnel to ensure newly implemented systems or procedures function successfully.
• Secure, evaluate, and document evidence.
• Own the change-control process, review change requests for completeness and accuracy, and create tickets for IT resources to prioritize work and minimize service disruption.
• Manage and lead weekly Change Control meetings, verify that proposed changes and prerequisites are represented and satisfied, approve changes for implementation, and notify agency IT resources of potential service disruptions.
• Maintain current Continuity of Operations Plan (COOP) documentation and develop new documentation as needed.
• Activate COOP procedures during emergencies, oversee quarterly testing of critical applications identified in COOP planning documents, and serve as the point of contact for COOP communications during emergencies.
• Administer enterprise-wide licensing processes, including assigning and removing licenses, monitoring requests, reporting on utilization, and improving the licensing process.
• Assist with communications to end users and coordinate with the Office of Communications.
• Perform other duties as assigned.

Benefits

• Annual and sick leave
• Nine paid holidays and one personal holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and supplemental insurance
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED