Program Management Office Manager

University of Colorado • Denver, CO

9d • $130,000 - $135,000 • Hybrid

About The Position

The Program Management Office (PMO) is the technical delivery function within System Advancement - the counterpart to Service Delivery, Training & Outreach. Where that team owns governance, training, and stakeholder adoption, the PMO owns the technical delivery and execution side: leading complex projects, performing business analysis, and stewarding the systems that run the work. Together, the two functions deliver whole solutions and change - not technology alone. The Program Management Office (PMO) Manager leads this function and its team of project managers and business analysts. The role is accountable for delivery across a backlog of business-critical initiatives on the CU Ascend (Salesforce) platform and related systems; for advancing the team's agile ways of working; and for serving as connective tissue across development teams, Service Delivery, Training & Outreach, and the campuses and Foundation the work serves. We are seeking a delivery leader who can mature an established PMO: raising delivery rigor, evolving methodology toward agile, building business analysis capacity, and owning the tools and standards that keep work transparent and moving.

Requirements

• Bachelor's degree from an accredited institution, or equivalent professional experience on a year-for-year basis.
• Five years leading technical project or program delivery, including: Large-scale initiatives spanning multiple departments or working groups; Facilitating planning and execution across executive leadership, managers, and delivery teams; Delivery in an agile environment (Scrum/Kanban) on enterprise application work.
• One (1) year in a supervisory role — managing, developing, and reviewing staff.
• Strong command of agile delivery methodologies (Scrum, Kanban, flow) and the judgment to adapt them to context.
• Experience leading business analysis and requirements practice, or strong working fluency in it.
• Skill in operating a work-management platform as a product — configuring, governing, and reporting from a central tool (e.g., Monday.com).
• Ability to make work transparent through clear, accurate metrics and status, and to use them to drive progress.
• Strong communication, facilitation, and relationship-building skills across technical and non-technical audiences.
• Sound decision-making and problem-solving under changing priorities and concurrent demands.
• Understanding of complex, matrixed budget structures and vendor management.

Nice To Haves

• Seven (7) years of directly related delivery-leadership experience.
• Agile certification (e.g., CSM, PMI-ACP, SAFe, Kanban) and/or business analysis certification (e.g., IIBA/CBAP).
• Experience coaching teams on delivery and analysis fundamentals.
• Experience in the Salesforce ecosystem.
• Prior experience in higher education, non-profit, or government IT.
• Knowledge of advancement/development operations a plus.

Responsibilities

• Owns end-to-end delivery across the PMO's slate of projects, ensuring work advances proactively and predictably rather than reactively.
• Advances the team's agile ways of working - assessing, selecting, and evolving methodology (Scrum, Kanban, flow-based delivery) to fit the work rather than applying a fixed model.
• Sets and upholds delivery-rigor standards: current and accurate work status, near-term work visible, and blockers surfaced early and owned.
• Facilitates agile practices (backlog refinement, planning, standups, retrospectives) and coaches the team to run them well.
• Defines the metrics that make delivery health visible (flow, work aging, progress toward release) and uses them to drive improvement.
• Leads business analysis as a core discipline of the PMO: requirements eliciting requirements, analyzing processes, and framing business needs clearly for technical teams that own solution design.
• Builds and grows BA capacity, including cross-training to expand analysis capability across the team.
• Ensures shared understanding of business needs throughout delivery, refining requirements as the work evolves.
• Serves as product owner for the team's work-management platform (Monday.com) — owning its configuration, standards, and governance.
• Establishes consistent conventions for fields, statuses, workflows, and workspace structure, replacing ad hoc, siloed usage with a governed, transparent system.
• Responds to and resolves system and integration issues affecting delivery, partnering with development teams as needed.
• Supervises and develops a team of project management and business analysis staff, setting direction, goals, and work plans.
• Coaches team members toward proactive ownership, building the judgment to move work forward and raise issues without prompting.
• Mentors across disciplines, developing both project-management and business-analysis skill sets.
• Observes team dynamics, removes obstacles, and fosters effective collaboration.
• Serves as the technical-delivery partner to Service Delivery, Training & Outreach — bridging the build side of solutions to governance, training, and adoption.
• Coordinates across development teams, stakeholders, and the campuses and Foundation to deliver complete solutions, not technology in isolation.
• Acts as liaison between Advancement leadership and delivery teams; represents the PMO's work in governance and prioritization decisions.
• Partners with budget and finance on the financial elements of projects; drafts scopes of work, quotes, RFPs, and change requests for vendors; and manages vendor relationships and budgets on outsourced resources.

Benefits

• No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.
• Disability, Life, Vision Insurance options.
• Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10%25 of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.
• Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.
• Ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.
• 6 weeks of parental leave to adjust to the joys of parenthood.
• A tuition benefit program for you and/or your dependents.
• Free RTD EcoPass and free onsite parking at our 1800 Grant Street Office.
• Many additional perks & programs with the CU Advantage.
• Additional taxable fringe benefits may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager