Program Management Office Manager

University of Colorado • Denver, CO

7d • Hybrid

About The Position

The CU System Office of Advancement provides strategy, expertise, and service to our partners across CU's campuses and the University of Colorado Foundation, supporting the university's fundraising and engagement goals through advancement operations spanning constituent data, business intelligence, technical architecture, gift administration, marketing, IT, and more. The Program Management Office (PMO) is the technical delivery function within System Advancement - the counterpart to Service Delivery, Training & Outreach. Where that team owns governance, training, and stakeholder adoption, the PMO owns the technical delivery and execution side: leading complex projects, performing business analysis, and stewarding the systems that run the work. Together, the two functions deliver whole solutions and change - not technology alone. The Program Management Office (PMO) Manager leads this function and its team of project managers and business analysts. The role is accountable for delivery across a backlog of business-critical initiatives on the CU Ascend (Salesforce) platform and related systems; for advancing the team's agile ways of working; and for serving as connective tissue across development teams, Service Delivery, Training & Outreach, and the campuses and Foundation the work serves. We are seeking a delivery leader who can mature an established PMO: raising delivery rigor, evolving methodology toward agile, building business analysis capacity, and owning the tools and standards that keep work transparent and moving.

Requirements

• Bachelor's degree from an accredited institution, or equivalent professional experience on a year-for-year basis.
• Five years leading technical project or program delivery, including: Large-scale initiatives spanning multiple departments or working groups; Facilitating planning and execution across executive leadership, managers, and delivery teams; Delivery in an agile environment (Scrum/Kanban) on enterprise application work.
• One (1) year in a supervisory role — managing, developing, and reviewing staff.

Nice To Haves

• Seven (7) years of directly related delivery-leadership experience.
• Agile certification (e.g., CSM, PMI-ACP, SAFe, Kanban) and/or business analysis certification (e.g., IIBA/CBAP).
• Experience coaching teams on delivery and analysis fundamentals.
• Experience in the Salesforce ecosystem.
• Prior experience in higher education, non-profit, or government IT.
• Strong command of agile delivery methodologies (Scrum, Kanban, flow) and the judgment to adapt them to context.
• Experience leading business analysis and requirements practice, or strong working fluency in it.
• Skill in operating a work-management platform as a product — configuring, governing, and reporting from a central tool (e.g., Monday.com).
• Ability to make work transparent through clear, accurate metrics and status, and to use them to drive progress.
• Strong communication, facilitation, and relationship-building skills across technical and non-technical audiences.
• Sound decision-making and problem-solving under changing priorities and concurrent demands.
• Understanding of complex, matrixed budget structures and vendor management.
• Knowledge of advancement/development operations a plus.

Responsibilities

• Owns end-to-end delivery across the PMO's slate of projects, ensuring work advances proactively and predictably rather than reactively.
• Advances the team's agile ways of working - assessing, selecting, and evolving methodology (Scrum, Kanban, flow-based delivery) to fit the work rather than applying a fixed model.
• Sets and upholds delivery-rigor standards: current and accurate work status, near-term work visible, and blockers surfaced early and owned.
• Facilitates agile practices (backlog refinement, planning, standups, retrospectives) and coaches the team to run them well.
• Defines the metrics that make delivery health visible (flow, work aging, progress toward release) and uses them to drive improvement.
• Leads business analysis as a core discipline of the PMO: requirements eliciting requirements, analyzing processes, and framing business needs clearly for technical teams that own solution design.
• Builds and grows BA capacity, including cross-training to expand analysis capability across the team.
• Ensures shared understanding of business needs throughout delivery, refining requirements as the work evolves.
• Serves as product owner for the team's work-management platform (Monday.com) — owning its configuration, standards, and governance.
• Establishes consistent conventions for fields, statuses, workflows, and workspace structure, replacing ad hoc, siloed usage with a governed, transparent system.
• Responds to and resolves system and integration issues affecting delivery, partnering with development teams as needed.
• Supervises and develops a team of project management and business analysis staff, setting direction, goals, and work plans.
• Coaches team members toward proactive ownership, building the judgment to move work forward and raise issues without prompting.
• Mentors across disciplines, developing both project-management and business-analysis skill sets.
• Observes team dynamics, removes obstacles, and fosters effective collaboration.
• Serves as the technical-delivery partner to Service Delivery, Training & Outreach — bridging the build side of solutions to governance, training, and adoption.
• Coordinates across development teams, stakeholders, and the campuses and Foundation to deliver complete solutions, not technology in isolation.
• Acts as liaison between Advancement leadership and delivery teams; represents the PMO's work in governance and prioritization decisions.
• Partners with budget and finance on the financial elements of projects; drafts scopes of work, quotes, RFPs, and change requests for vendors; and manages vendor relationships and budgets on outsourced resources.

Benefits

• No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.
• Disability, Life, Vision Insurance options.
• Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.
• Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.
• Ample sick and vacation leave, along with at least 12 paid holidays.
• A dedicated week off for winter break.
• 6 weeks of parental leave to adjust to the joys of parenthood.
• A tuition benefit program for you and/or your dependents.
• Free RTD EcoPass and free onsite parking at our 1800 Grant Street Office.
• Many additional perks & programs with the CU Advantage.
• Additional taxable fringe benefits may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager