Program Management Manager - Growth Lab - Email (Hybrid)

Google Operations Center•Chicago, IL

4d•$136,000 - $163,000•Hybrid

About The Position

The Marketing Program Management Manager is a strategic leader who works directly with fast-growing companies and serves as a senior point of contact and trusted advisor to key clients. The role translates client business objectives into actionable strategies and integrated marketing plans, leads strategic planning and performance reviews with senior stakeholders, and collaborates with internal teams to develop and deliver marketing programs. It also leads cross-functional teams across global time zones, ensures projects meet schedule, budget, and quality standards, identifies opportunities to expand client accounts, and contributes to proposals and new client program pitches. The role focuses particularly on email, push, and loyalty channels and on innovation in personalization, segmentation, lifecycle marketing, and customer journeys. The position is hybrid and full-time, with a base salary range of $136,000–$163,000 plus bonus and benefits.

Requirements

10+ years of experience leading client-facing teams in an agency or in-house marketing environment.
5+ years in account management or client services, with demonstrated success owning senior-level relationships.
5+ years of experience with email marketing automation technology tools and CRM.
Strong understanding of digital marketing KPIs and analytics, and ability to translate data into strategic insights.
Exceptional written, verbal, and presentation communication skills, with the ability to engage and influence at all levels.
Ability to move fluidly between high-level strategic thinking and day-to-day execution oversight.

Nice To Haves

Experience with push, SMS, and in-app channels.
Knowledge of or experience with loyalty programs, retail marketing, growth marketing, consumer marketing (B2C), or customer lifecycle strategy.
Experience with digital marketing platforms such as Salesforce Marketing Cloud, Oracle Responsys, Marketo, Iterable, Braze, or similar.
Comfort operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects.

Responsibilities

Serve as senior point of contact for key clients, own client relationships, and act as a trusted strategic advisor.
Develop an understanding of clients’ business goals, industry trends, and marketing challenges.
Translate client objectives into actionable strategies and integrated marketing plans.
Lead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholders.
Lead cross-functional teams of program managers, analysts, and platform specialists across global time zones.
Foster a collaborative, high-performance team culture focused on continuous improvement and shared success.
Ensure projects are delivered on time, on budget, and to high quality standards.
Collaborate with internal marketing strategists, data analysts, and capability leads to design omnichannel campaigns, particularly for email, push, and loyalty channels.
Identify opportunities to innovate in personalization, segmentation, lifecycle marketing, and customer journeys.
Bring market insights and client feedback to leadership to help shape and evolve service offerings.
Identify opportunities to expand account support across services, products, or geographies.
Write and present proposals and recommendations for new work to clients.
Partner with business development and senior leaders to pitch and onboard new client programs when needed.