Program Management Executive

Bank of America•Charlotte, NC

1d•Onsite

About The Position

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to executive management for critical change initiatives and defining scope and business impact of programs while communicating, influencing, and negotiating vertically and horizontally. Job expectations include delivering board level updates and materials on results aligned to program strategy, simplification, and new capabilities. This is a high-impact executive leadership role responsible for setting the vision, strategy and operating model for AI transformation across the RCO (Retail Credit Operations) business within Global Operations. You will lead a team at the center of the RCO AI portfolio, driving alignment from strategy through execution while ensuring measurable business outcomes at scale. This role requires a decisive, forward-looking leader who thrives in ambiguity, shapes direction with incomplete information, and mobilizes teams across complex environments. You will influence senior stakeholders, remove barriers, and ensure consistent momentum across a broad portfolio of AI initiatives. This is a build-and-scale leadership opportunity with significant visibility, offering the chance to shape how AI drives enterprise transformation across the RCO business.

Requirements

Proven ability to bring structure and clarity in ambiguity and contribute effectively in fast-moving environments
Strong experience supporting complex, cross-functional initiatives with multiple stakeho
10+ years in strategy, transformation, or execution-oriented roles
Experience with large enterprise change programs, including senior leadership forums
Experience in executive presentations
Exposure to AI initiatives at Bank of America, including governance, funding, execution, and performance and interdependencies
Ability to work effectively with business, technology, and functional partners and build strong working relationships across the team
Experience leading workforce transformation, operating model change, digital transformation or AI-related initiatives
Exceptional communication and executive storytelling skills
10+ years in strategy, transformation, or execution-oriented roles
Experience with large enterprise change programs, including senior leadership forums
Experience in executive presentations
Exposure to AI initiatives at Bank of America, including governance, funding, execution, and performance management

Nice To Haves

Business Intelligence
Consulting
Presentation Skills
Program Management
Project Management
Collaboration
Leadership Development
Performance Management
Prioritization
Problem Solving
Issue Management
Oral Communications
Process Design
Process Performance Management
Risk Management

Responsibilities

Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators
Influences timelines, helps to prioritize work amongst team to meet deadlines, and uses business judgment to tailor approaches and drive optimal business outcomes while managing external and reputational risk
Orchestrates and drives the successful and timely completion of programs to achieve business goals, including the identification and resolution of risks and issues which impact program delivery
Engages and drives relationships with business partners through strategic leadership, execution of key priorities, thoughtful challenge, and insightful analysis
Reviews investment strategies, applies an deep understanding of business cases, and the proposed work to articulate outcomes and benefits of the investments
Facilitates, coordinates, and arbitrates cross-functional macro level topics with key stakeholders, including senior management
Leads the adoption and sustainment of change and program initiatives and assesses adoption risks
Set the AI strategy for RCO
Define the long-term vision for AI-enabled transformation
Establish priorities that align to enterprise and business goals
Lead scale and execution
Oversee delivery of complex portfolio of AI initiatives
Ensure prioritization, resource alignment and discipline execution
Drive measurable business impact
Hold teams accountable for outcomes, not activity
Ensure AI initiatives translate into tangible value (efficiency, growth, risk reduction)
Lead and develop a high-performing team
Build, coach, and scale a team of strategy and execution leaders
Create clarity, focus, and accountability across the team
Influence senior stakeholders
Partner directly with executive leadership across RCO and enterprise functions
Align diverse stakeholders toward shared outcomes
Shape workforce transformation
Drive redesign of roles, skills, and operating models for an AI-enabled future
Partner with HR to enable workforce readiness and adoption at scale
Establish governance and visibility
Create clear executive-level reporting on progress, risks and outcomes
Ensure leadership has real-time insights into AI portfolio performance