Program Intern, e-Commerce Coordinator

Pilot Company • Knoxville, TN

19h • Onsite

About The Position

Pilot Company is seeking a Program Intern, e-Commerce Coordinator for the summer of 2027 at our corporate headquarters in Knoxville, TN. This is an exciting opportunity to accelerate our digital presence and help us achieve our strategic goals. In this role, you will be responsible for optimizing our customer journeys across our websites and third-party digital partners like DoorDash and Uber. You'll gain hands-on experience in a fast-paced environment and support the onboarding of new initiatives.

Requirements

• Strong analytical skills
• Working knowledge of third-party systems
• Experience with Excel is required
• Excellent communicator
• Problem-solver that demonstrates strong emotional intelligence
• Passionate, driven, and able to work well within a team
• Strong organizational skills
• Ability to multi-task
• Ability to hit the ground running in a hands-on role

Nice To Haves

• Previous food service experience, particularly in a quick-service or casual dining environment, is preferred.

Responsibilities

• Deliver weekly reports across our third-party platforms, providing insights to drive performance and ensure accuracy with reports like Wendy's SmartScale reports.
• Coordinate marketing efforts with third-party vendors to grow sales and order point-of-purchase (POP) elements.
• Support daily operations by monitoring third-party platforms and providing store assistance.
• Respond to guest feedback on all digital platforms.
• Assist with the delivery of key strategic projects, including third-party launches and website site creation support.
• Help manage all operational alignment in portals, web, and internal resources.
• Assist with the delivery of key strategic projects.

Benefits

• See these values in action every day.
• Part of a team that is driven to meet deadlines, reliable in its commitment to accuracy, authentic in its interactions, and welcoming to new ideas and perspectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed