E-Commerce Coordinator

Flatirons Subaru•Boulder, CO

2d•Onsite

About The Position

Flatirons Subaru, a family-owned dealership in Boulder since 1954, is seeking an organized and detail-oriented E-Commerce Coordinator to manage their online parts sales. This role involves handling the entire process from order placement to fulfillment and financial reconciliation. The company has a strong reputation, being voted "Best Car Dealer" multiple times and holding an A+ rating with the Better Business Bureau. They offer opportunities for growth and value hard work.

Requirements

Must be at least 18 years old.
Comfortable lifting up to 50 pounds.
Ability to perform physical tasks including bending, stretching, standing, climbing stairs, reaching, twisting, sitting, and walking throughout the shift.
Friendly and confident phone skills.
Highly detail-oriented, especially with numbers and records.
Comfortable using Excel.
Comfortable navigating multiple online platforms.
Motivated self-starter who can manage tasks independently.

Nice To Haves

6 months to 1 year of customer service, retail, or fulfillment experience preferred.

Responsibilities

Select, pull, and locate customer online orders across OPG, eBay, Subaru of the Rockies, and Amazon.
Verify parts against VIN if provided, and contact customers if there's a mismatch.
Scan and verify all parts for OPG orders.
Package and ship merchandise using proper standards to ensure safe transit.
Provide customers with accurate tracking information on the platform they ordered from.
Answer incoming phone calls and return voicemails promptly.
Manage customer notes and emails, responding promptly and helpfully.
Ensure correct parts are shipped to the correct addresses.
Contribute to a positive online shopping experience to encourage repeat business.
Record e-commerce transaction amounts in Excel, matching them to invoice numbers.
Reconcile e-commerce transactions against bank deposits.
Process bank transfers related to online sales.
Maintain a clean workspace, including sweeping and tidying the parts department.