Program Intern, e-Commerce Coordinator

Pilot Company • Knoxville, TN

1d • Onsite

About The Position

Pilot Company is seeking a Program Intern, e-Commerce Coordinator for the summer of 2027 at their corporate headquarters in Knoxville, TN. This role is an opportunity to accelerate the company's digital presence and achieve strategic goals. The intern will be responsible for optimizing customer journeys across websites and third-party digital partners like DoorDash and Uber, gaining hands-on experience in a fast-paced environment and supporting the onboarding of new initiatives.

Requirements

• Strong analytical skills
• Working knowledge of third-party systems
• Experience with Excel is required
• Excellent communicator
• Problem-solver that demonstrates strong emotional intelligence
• Passionate, driven, and able to work well within a team
• Strong organizational skills
• Ability to multi-task
• Ability to hit the ground running in a hands-on role

Nice To Haves

• Previous food service experience, particularly in a quick-service or casual dining environment

Responsibilities

• Deliver weekly reports across third-party platforms, providing insights to drive performance and ensure accuracy with reports like Wendy's SmartScale reports.
• Coordinate marketing efforts with third-party vendors to grow sales and order point-of-purchase (POP) elements.
• Support daily operations by monitoring third-party platforms and providing store assistance.
• Respond to guest feedback on all digital platforms.
• Assist with the delivery of key strategic projects, including third-party launches and website site creation support.
• Help manage all operational alignment in portals, web, and internal resources.
• Assist with the delivery of key strategic projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed