Program Intern, Culture

Pilot Company • Knoxville, TN

1d • Onsite

About The Position

Pilot Company is seeking a Culture Intern to join their team in Knoxville, Tennessee, for the summer of 2027. This internship offers hands-on experience in supporting initiatives that shape the team member experience across the organization. The intern will help analyze industry best practices, identify improvement opportunities, and contribute to solutions that strengthen Pilot’s people-first culture. The role involves understanding how Pilot’s current programs, practices, and experiences compare to leading organizations, and helping develop recommendations to enhance engagement, belonging, onboarding, and overall team member experience. This is achieved through research, collaboration, and strategic problem-solving.

Requirements

• Currently pursuing an undergraduate or graduate degree in Human Resources, Communications, Business, Organizational Leadership, Psychology, or related field.
• Proficiency in PowerPoint.
• Experience analyzing data and insights from surveys or other feedback sources.
• Ability to synthesize information and create clear, compelling presentations and recommendations.
• Strong initiative, problem-solving abilities, and a results-oriented mindset.
• Demonstrated executive presence with the confidence to engage with leaders and stakeholders across the organization.
• Excellent communication, collaboration, and relationship-building skills.
• Passion for philanthropy, volunteerism, and community engagement, with a commitment to fostering a driven, reliable, authentic, and welcoming culture.

Nice To Haves

• Students from all academic backgrounds with a passion for people and culture are encouraged to apply.

Responsibilities

• Conduct culture and market research: Analyze how Pilot’s current practices compare to external "best in class" organizations and identify opportunities to enhance the team member experience.
• Support engagement and belonging initiatives: Contribute to projects focused on onboarding, employee engagement, belonging, and experiences designed to support diverse team member populations, including ESL team members.
• Leverage survey insights: Partner with stakeholders to review engagement survey results, identify meaningful trends, and help develop action-oriented recommendations that improve culture and engagement.
• Collaborate across teams: Work cross-functionally with business partners to gather information, understand team member needs, and support the implementation of culture-related initiatives.

Benefits

• Opportunity to contribute to meaningful initiatives that impact team members across the organization.
• Collaborate with leaders who are passionate about creating an exceptional workplace experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree