Program Director - Patagonia

Yellow Dog Fly Fishing • Bozeman, MT

18d • $70,000 - $80,000 • Onsite

About The Position

The Patagonia Program Director is responsible for sales, client relationships, destination partner management, and the successful operation and growth of Yellow Dog Flyfishing’s South America travel programs. The position is the primary relationship manager for clients, lodges, outfitters, and destination partners from initial inquiry through post-trip follow-up.

The Program Director guides clients in selecting and booking appropriate destinations, maintains partner relationships, oversees trip accuracy and service quality, and identifies opportunities to strengthen assigned programs. The role works closely with Program Administrators and other departments to provide a coordinated client experience. Success requires exceptional customer service, strong communication and organizational skills, attention to detail, sound judgment, flexibility, and a collaborative, team-first approach.

This is an in-office position in Bozeman, Montana, with a Monday through Friday schedule of 9:00 a.m. to 5:00 p.m. Occasional evening, weekend, and after-hours availability is required. Domestic and international travel is required as assigned.

Requirements

• Demonstrated background in and working knowledge of fly fishing, including fishing methods, equipment, and trip preparation relevant to the region.
• Experience in travel, hospitality, outdoor recreation, sales, or a related customer-focused industry.
• Experience managing client relationships, responding to inquiries, and delivering personalized customer service.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to understand client needs, recommend travel options, and guide clients through the booking process.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities, meet deadlines, and follow through in a fast-paced environment.
• Sound judgment and ability to resolve problems, adapt to changing circumstances, and recognize when escalation is needed.
• Ability to build strong internal and external relationships.
• Proficiency with Microsoft Office and ability to learn and use company technology platforms and software.
• Ability to develop and maintain detailed knowledge of assigned destinations, partner offerings, and travel requirements.
• Ability to work independently and contribute effectively within a team.
• Ability to work at a computer for extended periods and travel by air and ground transportation.
• Ability to occasionally lift and carry materials weighing up to 25 pounds.

Nice To Haves

• Patagonia region-specific experience.
• Familiarity with fishing destinations, lodges, and travel logistics relevant to assigned programs.

Responsibilities

• Own assigned destination programs, including program quality, client satisfaction, partner relationships, and sales growth.
• Build and maintain relationships with lodges, outfitters, guides, and destination partners.
• Evaluate program performance and recommend improvements to destination offerings, pricing, service, and operations.
• Research and periodically visit existing and prospective destination partners; monitor industry trends and competitor offerings.
• Support the Travel team with sales inquiries, destination recommendations, and program coverage as assigned.
• Manage sales inquiries from initial contact through booking, proactively following up to support reservations and sales growth.
• Recommend destinations and lodges based on clients’ fishing interests, travel goals, budgets, and expectations.
• Respond professionally and promptly to clients and communicate with partners about availability, reservations, special requests, and travel arrangements.
• Maintain client relationships throughout booking and travel, conduct pre-trip and post-trip calls, and resolve client concerns.
• Communicate payment requirements and deadlines, monitor balances, and coordinate overdue-payment follow-up with Accounting.
• Ensure assigned trips are accurately documented and coordinated throughout the booking lifecycle.
• Create initial trip invoices and build and maintain trip experiences, invoices, and itineraries in company travel systems.
• Coordinate post-booking documentation, client information, logistics, and follow-up with Program Administrators while retaining client and partner communication responsibility and final itinerary approval.
• Oversee pre-trip planning materials and review, proof, and approve itineraries for accuracy and completeness.
• Maintain accurate client, lead, reservation, and booking records in company CRM and travel management systems.
• Assist clients with Brindlechute and other company travel platforms.
• Maintain destination-specific pre-trip guides and supporting travel documentation, and coordinate booking changes with relevant parties.
• Work with Marketing to maintain destination webpages, rates, photography, and travel content; provide updates, fishing reports, specials, and promotional content.
• Collaborate with Retail on destination-specific gear and fly recommendations and connect clients with Retail team members.
• Represent Yellow Dog at trade shows, consumer events, partner meetings, and hosted travel as assigned.
• Collaborate with Program Directors, Program Administrators, Marketing, Accounting, Operations, Air Services, and Retail; communicate timely, accurate information about client needs, trip changes, partner updates, and issues.
• Represent Yellow Dog professionally, contribute to shared office responsibilities, support a positive team environment, assist with coverage, and perform other assigned duties.

Benefits

• Company-sponsored health insurance.
• Voluntary dental and vision insurance.
• Flexible spending account (FSA).
• Paid vacation.
• Retirement plan match after 2 years.
• Quarterly bonuses based on program sales and overall program and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed