Program Director - CPA

Hope Haven of East Texas•Tyler, TX

About The Position

The Program Director provides leadership, administrative oversight, and accountability for Hope Haven of East Texas’s ReKindle Child Placing Agency (CPA). The role supervises the CPA Administrator and CPA Treatment Director to coordinate operations and treatment services, maintain regulatory and contractual compliance, support foster families, and promote safe, stable placements consistent with Hope Haven’s mission. The position oversees program operations, licensing and contracting activities, treatment coordination, placement reviews, foster and adoptive family recruitment and support, quality improvement, staffing, policies and procedures, and financial activities within the approved budget. The Program Director reports on program performance, staffing, finances, child safety, placement outcomes, and compliance to the Director of Program Operations. The role also collaborates with internal leaders and community partners, coordinates crisis response and on-call coverage, and supports strategic planning and sustainable program growth.

Requirements

Bachelor’s degree in social work, psychology, business management, or a related human services field.
Knowledge of Texas Child Placing Agency minimum standards, child welfare operations, trauma-informed care, and foster family support.
Knowledge of Texas licensing and contracting requirements for Child Placing Agencies.
Management experience supervising personnel, developing teams, and overseeing program operations and budgets.
Ability to lead a program, manage multiple people and priorities, and evaluate operational, financial, and service outcome data.
Ability to communicate effectively orally and in writing and maintain accurate, timely, confidential information.
Sound judgment and ability to build effective relationships with children, caregivers, staff, professionals, regulatory representatives, and community partners.
Ability to work independently, respond effectively to crises, and remain flexible under pressure as priorities change.
Ability to supervise, delegate, hold leaders accountable, resolve conflict, and provide constructive feedback and professional development.
Ability to acknowledge and support Hope Haven of East Texas’s Christian, faith-based mission and respond appropriately to cultural differences among those served.

Nice To Haves

Master’s degree.
Five years of experience working with children and families in foster care, adoption, or a related child welfare setting.

Responsibilities

Ensure CPA operations comply with Hope Haven policies and procedures, contract requirements, applicable Texas laws and regulations, and CPA minimum standards.
Lead, supervise, and hold the CPA Administrator and CPA Treatment Director accountable through regular meetings, coaching, performance evaluations, and professional development.
Oversee the CPA Administrator’s management of daily operations, foster home verification and monitoring, case management, documentation, licensing, and contracting activities.
Oversee the CPA Treatment Director’s coordination of assessments, service planning, treatment services, and clinical support within applicable credentials and program requirements.
Participate in placement reviews and ensure operations and treatment leaders collaborate on placement suitability, service capacity, child safety, and placement stability.
Oversee foster, kinship, and adoptive family recruitment, development, training, and retention efforts.
Provide regular reports to the Director of Program Operations on performance, staffing, finances, child safety, placement outcomes, and regulatory compliance.
Establish measurable program goals and quality improvement priorities, review data with program leadership, and implement improvements.
Ensure timely coordination of services, caregiver support, treatment model implementation, and continuity of care for children and families.
Coordinate with program leadership on regulatory visits, complaints, investigations, and corrective action plans; ensure required reporting and follow-through.
Plan, monitor, and oversee ReKindle’s financial activities within the approved budget in collaboration with the Director of Program Operations and Director of Business Administration.
Participate in community partnerships and public support activities with churches, referral sources, schools, and other organizations.
Collaborate with the Director of Program Operations on strategic planning, program development, service capacity, and sustainable growth.
Ensure crisis response and on-call coverage are coordinated; assist with significant incidents and promptly communicate concerns to the Director of Program Operations.
Oversee development, review, and implementation of CPA policies and procedures with the CPA Administrator and CPA Treatment Director.
Develop and maintain a staffing plan; oversee recruitment, hiring, training, and staff development with program leadership.
Collaborate with Hope Haven program leaders and external partners to strengthen communication, coordinate resources, and improve services.
Perform duties professionally and ethically, model Hope Haven’s mission and values, pursue leadership development, and establish and meet annual performance goals.
Perform other duties and assume related responsibilities as assigned by the Director of Program Operations.