Program Director (Hub Operations)

Valeris•Remote, Florida, TX

About The Position

The Program Director, Hub Operations provides strategic leadership, operational oversight, administration, and overall management of a comprehensive patient services portfolio, including market access reimbursement support, patient affordability programs, and related patient support services. The role ensures successful delivery across multiple programs, with a focus on patient experience, client satisfaction, compliance, quality, operational excellence, and financial objectives. The Program Director leads, mentors, and develops Program Managers, Supervisors, Care/Case Managers, and other operational personnel. The position oversees workforce planning, recruitment, onboarding, performance management, training, succession planning, and a culture of accountability, collaboration, and continuous improvement. It monitors program performance, manages operational risks, drives process improvements and efficiencies, and ensures programs meet client KPIs, regulatory requirements, quality standards, and financial objectives. As the primary client-facing leader, the Program Director serves as a strategic contact for pharmaceutical manufacturer clients and other stakeholders. The role provides executive-level program updates, leads governance meetings, handles escalations and client concerns, develops action plans, cultivates client relationships, and supports business growth through program enhancements, new implementations, service expansions, and contract renewals. Additional duties include budget management, resource allocation, compliance and audit readiness, cross-functional collaboration, and using data and analytics to inform decisions and improve performance. This is an evergreen posting intended to build a talent pipeline for an anticipated future hiring need. The role is not approved or immediate as of the posting date; qualified candidates are encouraged to apply while Talent Acquisition reviews applications.

Requirements

8–10 years of experience working at a market access and/or patient affordability vendor, specialty pharmacy, pharmaceutical company, or healthcare industry partner, including previous management experience.
Advanced problem-solving skills and ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies.
Ability to manage direct and indirect reports.
Ability to coach, mentor, and delegate in a team environment where the majority of the team reports to the role.
Exceptional verbal and written communication and presentation skills for internal and external clients.
Ability to build relationships with peers across the organization and with the senior leadership team.
Excellent interpersonal skills and ability to influence without explicit authority.
Thorough understanding of business operations and processes.
High confidence, integrity, enthusiasm, executive presence, and ability to fit a fast-paced, energetic, proactive organization.
Strong work ethic.
Regularly talk or hear; frequently sit for long periods, use hands to type, handle or feel, and reach with hands and arms.
Successful completion of a background check and, depending on the position, a drug screen is required for any employment offer.

Nice To Haves

BA/BS degree preferred.
Flexibility to travel as needed is preferred.
Ability to type at least 35 words per minute with 97% accuracy is preferred.

Responsibilities

Provide strategic and operational leadership for a portfolio of HUB and affordability programs.
Lead and develop high-performing teams through coaching, training, and performance management.
Ensure programs achieve client SLAs and KPIs and meet quality and compliance requirements.
Serve as the primary escalation point for operational, client, and patient-related issues.
Build and maintain client stakeholder relationships through business reviews and governance meetings.
Analyze program performance metrics and implement corrective actions and continuous improvement initiatives, using data to support decision-making.
Oversee program budgets, staffing models, forecasting, and resource planning.
Partner with internal departments on system enhancements, program launches, and operational readiness.
Ensure compliance with applicable regulatory, privacy, and industry requirements, including HIPAA, FDA, and manufacturer-specific guidelines.
Support business development by participating in client presentations, RFP responses, and implementation planning for new programs.
Drive process optimization, automation, and technology-enabled operational improvements.
Maintain a patient-centric approach while balancing client objectives, operational efficiency, and financial performance.
Oversee workforce planning, recruitment, onboarding, succession planning, and development of operational personnel.
Manage operational risks and support compliance and audit readiness activities.
Collaborate with technology, finance, quality, compliance, pharmacy, and patient services teams.
Provide executive-level program updates, manage client concerns and escalations, and develop action plans.
Identify opportunities for program enhancement, service expansion, new implementations, and contract renewals.

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
Telehealth and Employee Assistance Program (EAP) services.
Company match on Health Savings Account contributions.
Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting.
Paid Time Off (PTO) and Sick Leave.
Nine paid holidays plus two floating holidays.
Opportunities for advancement and personal and professional growth.
A challenging, stimulating work environment that encourages new ideas.
Inclusive, mission-driven culture and efforts to create an inclusive workplace.