Directeur(trice), Programmes / Program Director

Cencora • Quebec, QC

4d • Onsite

About The Position

This role is based in Saint-Laurent, QC. The Program Director will manage the existing team for operations related to Specialty Services Programs. This includes directing the team in developing project plans for the business owner and managing the financials of the department in conjunction with finance and the respective client, including reporting of budgets to the Senior Director. The role is responsible for the day-to-day management of the client, participating in strategic and tactical planning sessions, and making recommendations for the development of long-term strategies. The Director will present strategic and operational plans for the development of key business units, continued company growth, and profitability. They will undertake the primary role in establishing/assigning appropriate account management implementation, assess and develop improvement plans for Specialty Services management & operations, and in conjunction with the Senior Director and other department leads, will be involved in proposal writing, contracting, client presentations, and pricing. The role involves establishing Business Plans, objectives, and implementation strategies for integrated programs operating in Specialty Services, including process flows, organizational structure, budgeting, resource allocation, and productivity tracking and improvements. The Director is responsible for Talent Management, Motivating Teams, and Career Development Strategies, and for reporting all Adverse Events to the assigned units/departments. Performs related duties as assigned.

Requirements

• University degree in applicable field
• Requires broad knowledge and training in the fields of business administration, accountancy, sales, marketing, or similar vocations
• Requires a minimum Seven (7) years of experience with at least 5 years in a progressive management role
• A minimum experience in the pharmaceutical industry is required
• General knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
• Understand the technology’s direction, trends and strategic business impact on key client initiatives
• Dynamic leader who can energize multidiscipline work teams to learn and apply new skills and /or techniques to respond to the business needs
• Ability to interpret financial data and manage a budget
• Strong customer/client management background
• Exceptional project management skills with experience in organizing, planning and executing projects, from vision through implementation
• Good Analytical, conceptual and problem solving skills with demonstrated track record in new concept development for various projects
• The ability to manage multiple tasks along a parallel process
• Strong Decision making capabilities
• Critical thinking skills, creative and innovative solutions to internal or external client needs
• Strong industry and company business knowledge
• Strategic thinker with long term planning experience
• Ability to communicate effectively both orally and in writing and in both French and English
• Possess strong interpersonal and leadership skills, be able to develop and grow talent
• Strong organization agility, be able to manage team through change and lead by example
• Ability to proficiently use computer and good knowledge of Microsoft Office
• Strong analytical and mathematical skills
• Strong business acumen competency

Nice To Haves

• Knowledge of full service call center programs an asset

Responsibilities

• Manage the existing team for operations related to Specialty Services Programs
• Direct the efforts of the team developing project plans for the business owner and manage the financials of the department in conjunction with the finance and respective client; including reporting of budgets to Senior Director.
• Responsible for the day to day management of the client
• Participate in strategic and tactical planning sessions
• Make recommendations in the development of long-term strategies
• Present strategic and operational plans for the development of key business units, continued company growth and profitability
• Undertake the primary role in establishing/assigning appropriate account management implementation
• Assess and develop improvement plans for the Specialty Services management & operations
• In conjunction with Senior Director and other department leads - proposal writing, contracting, client presentations, and pricing
• Establish Business Plans, objectives and implementation strategies for integrated programs operating in the Specialty Services, including process flows, organizational structure, budgeting, resource allocation, and productivity tracking and improvements.
• Responsible for Talent Management, Motivating Teams and Career Development Strategies
• Responsible to report all Adverse Events to the assigned units/departments
• Performs related duties as assigned.

Benefits

• Fair and accessible employment practices
• Accommodation for people with disabilities during the recruitment, assessment and hiring processes and during employment
• Equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
• Reasonable accommodations to individuals with disabilities during the employment process

What This Job Offers

• Job Type: Full-time
• Career Level: Manager