Program Director - Nashville Center (Northwest Chicago)

Envision Unlimited•Chicago, IL

About The Position

The Program Director is responsible for the overall management and facilitation of the program, including habilitation activities, manufacturing processes, personnel matters, facility needs, and administrative support. The role is also responsible for maintaining the program’s health and safety standards. The director oversees staffing and employee development, program and member services, facility operations, compliance, budgeting, documentation, and communication with members, families, staff, service providers, and other stakeholders. The position also participates in agency and division-wide work and supports community relations and the marketing of services.

Requirements

Bachelor’s degree from an accredited college or university in rehabilitation counseling, social work, psychology, sociology, special education, or a related human-services field.
Meet or be able to complete QIDP qualifications.
Be able to complete the requirements for placement on the State of Illinois Direct Support Persons Registry.
At least five years of related experience, including two years in a supervisory role.
Ability to perform the essential duties satisfactorily.

Nice To Haves

Master’s degree.

Responsibilities

Interview, hire, and train employees; evaluate performance; recommend changes in employee status; and implement discipline fairly and consistently in accordance with agency policies. Ensure members participate in employee interviews and hiring.
Monitor facility activities for compliance with agency policies, CQL requirements, DHS rules, DOL and OSHA regulations, and service contracts.
Guide, support, and train employees; coordinate internal and external staff training; and ensure required training is completed.
Ensure accurate and timely time-and-attendance records, including approval of benefit time and timecards and use of the point system.
Coordinate and approve personnel schedules, ensure adequate facility coverage, monitor staffing daily, and reassign or substitute staff when absences create coverage needs.
Ensure continuation of specialized programming, including Neighbors, Adventures, and Expeditions.
Chair management and staff meetings, communicate relevant information, and maintain meeting documentation. Ensure appropriate information is shared with direct-contact staff and members through unit and member meetings.
Maintain projected enrollment, manage member intake and movement among units, monitor ancillary and specialized services, and oversee timely and accurate intake and community-resources documentation.
Ensure accurate and complete member attendance records in Quantum and timely corrections.
Maintain a functioning member council.
Review the quality of each member’s PCP and monitor timely completion of staffing, implementation strategies, assessments, monthly summaries, service referrals, and other required documents. Attend staffing periodically and ensure behavior programs are properly written and approved.
Provide coaching and input to QIDPs and assist with unusual case-management issues.
Monitor and coordinate consultants and ancillary services to address program and member needs.
Encourage competitive employment, make timely referrals to Job Placement, and educate caregivers, guardians, and families about the right to work.
Direct clerical and administrative support, ensure facility documents are completed accurately and thoroughly, and maintain confidentiality of personnel records.
Oversee building maintenance and security, maintain preventive-maintenance schedules, arrange emergency repairs, liaise with the building and maintenance department, obtain bids, propose building or security projects, and ensure the facility is clean and presentable.
Promote a healthy and safe facility and monitor the Health and Safety Committee’s activities for compliance and responsiveness to program needs.
Maintain and control facility expenses in accordance with budgets.
Maintain professional, constructive communication with members, families and caregivers, agency staff, service providers, vendors, and other stakeholders.
Keep the supervisor informed about unusual facility problems and activities.
Prepare ongoing facility reports, including monthly management and incident-analysis reports and quarterly consumer-satisfaction, preventive-maintenance, program-outcome, case-record-review, and quality-assurance corrective-action reports.
Complete special reports and projects as requested or when a need is identified.
Attend and participate in agency or division-wide meetings, provide input on division policies and protocols, and help resolve facility, division, and agency issues.
Chair, participate in, or delegate attendance at ongoing and task-oriented committees and CDS work groups, including Case Records Review, Quality Assurance, Behavior Management, and Network committees.
Keep current with developments in the profession and field.
Maintain proficiency in Quantum.
Participate in community activities and develop effective community relations and partnerships.
Maintain annual CEUs.
Assist in marketing services to external entities.
Perform other related responsibilities as assigned.