Program Director - 0004G - Mon-Fri 8AM-4PM

WellLife Network•Coram, NY

2d•$76,000 - $80,000•Onsite

About The Position

The Program Director oversees the full operation and supervision of a PROS site, including programming, clientele, staff, documentation, and revenue cycle management. The role ensures adherence to PROS standards of care and regulations and promotes a rehabilitation and recovery environment. The Program Director provides administrative supervision and site management, supports staff development, oversees program compliance and billing, and coordinates program operations and communication with internal teams and community partners.

Requirements

LMSW, LMHC, LCSW, or another professional license in a related health field.
Thorough knowledge of PROS programs and regulations.
Excellent administrative and organizational skills.
Effective communication and problem-solving skills.
Ability to work independently and recognize when collaboration is needed.
Ability to handle emergencies, crisis intervention, and situations requiring quick decisions.
Strong documentation skills and sound understanding of compliance standards.
Knowledge and experience supervising and leading staff.
Effective team-building, management, and interpersonal skills.
Knowledge of budgets, program policies and procedures, and report writing.

Nice To Haves

PROS experience.

Responsibilities

Oversee the day-to-day operations of the PROS program, including programming, billing, and staff.
Promote rehabilitation and recovery principles for staff and participants, and collaborate with partner agencies and programs.
Build staff consensus for change and empower staff to participate in program growth.
Ensure compliance with documentation requirements and program processes; assist staff with accurate, timely documentation.
Regularly review treatment plans, reviews, progress notes, and charts; monitor billing submissions to ensure visits are documented and medical-necessity linkages are met.
Monitor utilization review to ensure documentation meets applicable standards.
Collaborate with the clinical supervisor on clinical pertinence reviews and incorporate these into staff evaluations.
Review and maintain reports based on outcome data and help maximize billable services.
Assist the AVP of Clinical Services with developing and reviewing program policies, procedures, reporting systems, and databases, including NIMRS, NYESS, and CAIRS.
Maintain statistics, budgets, reports, program information, policies, and procedures.
Coordinate and develop program schedules.
Manage the orientation team and oversee referrals from outreach and orientation through admission.
Facilitate effective communication among program teams, including IDDT, IPS, IRGA, clinical, and support staff; disseminate information in a timely manner.
Conduct and lead staff meetings; be available to supervisees to address questions, problems, emergencies, and crises.
Support staff in developing professional skills and strengths.
Coordinate and schedule staff in-service training and presentations.
Interview candidates and handle disciplinary and progressive counseling actions.
Participate in Incident Review Committee and quality management meetings as needed.
Conduct outreach, marketing, and community program presentations as needed.
Collaborate with lead staff, including the psychiatrist or nurse practitioner and clinical coordinator.
Ensure recordkeeping processes for service dollars, program purchasing, and café funds.
Take disciplinary action when staff violate agency, contract, or program policy, and perform other duties as assigned by a supervisor or senior management.