Program Director of Community Based Services

ST VINCENT FAMILY SERVICES•Columbus, OH

About The Position

The Program Director is responsible for service coordination, partner collaboration, marketing, direct services, clinical documentation, and program outcomes for St. Vincent Family Center. The role supervises department personnel, supports staff training and development, and ensures clinical staff comply with agency documentation standards and applicable licensure and certification requirements. The Program Director ensures the agency’s mission, vision, and core values are reflected in treatment services and helps foster an inclusive environment. The role integrates trauma-informed care, considers the cultural and socioeconomic characteristics of children and families served, and oversees quality and effective clinical services. Responsibilities also include case assignment, review and approval of clinical documentation, development and monitoring of clinical treatment protocols, quality improvement activities, and coordination with other programs and community partners. The position oversees service capacity, referrals, marketing and networking, program budgets, strategic plan goals, and administrative functions. It hires, trains, develops, and supervises clinical, program, and administrative staff; supports effective performance management; and fosters a workplace culture that values employee wellness and self-care. The Program Director represents the agency in meetings as assigned by the Chief Clinical Officer and provides situational leadership to meet team members’ developmental needs.

Requirements

Master’s degree in Social Work, Counseling, Clinical Psychology, Marriage and Family Therapy, or a related human services field.
Independent Ohio behavioral health licensure appropriate to the scope of the role, or the ability to obtain it as a condition of employment in accordance with agency requirements.
Eligibility for required rendering provider credentials and a National Provider Identifier.
Relevant experience providing behavioral health services to children and families.
Valid driver’s license, acceptable driving record as required by the agency’s insurer, and proof of current automobile liability insurance.
Highly developed verbal, written, presentation, relationship-building, and conflict-resolution skills, with the ability to communicate effectively with families, employees, executives, payers, regulators, and community partners.
Ability to interpret budgets, program data, productivity, service utilization, quality indicators, and operational trends and use findings for timely decision-making.
Proficiency with Microsoft 365 applications and ability to use electronic health records, data-reporting systems, virtual collaboration tools, and mapping/navigation technology.
Ability to manage multiple priorities, delegate effectively, make timely decisions, maintain confidentiality, lead change, solve complex operational and human-relations matters, and collaborate across programs.
High mathematical and accounting skills involving statistics, ratios, probability, fractions, and geometry, consistent with an accounting background emphasizing financial analysis and managerial accounting.
Proficiency with MS Windows and Outlook and basic knowledge of data collection, analysis, and database programs.
Ability to analyze situations perceptively and make decisions without undue delay.
Ability to organize and manage multiple tasks and priorities and ensure their timely completion.
Ability to build strong bonds with employees and managers to foster open, honest, and candid communication.
Ability to manage change in an organization reengineering its culture and approach to workload management.
Ability to maintain the highest levels of confidentiality when handling employee or client information, proprietary information, and sensitive situations.
Ability to work and contribute as a team member.

Nice To Haves

Progressive supervisory or program leadership experience.
Experience with community-based services.

Responsibilities

Ensure the agency’s mission, vision, and core values are incorporated into treatment services.
Contribute to a welcoming and inclusive environment for clients, colleagues, and community partners from diverse backgrounds and experiences.
Integrate principles of Trauma Informed Care into all aspects of work.
Deliver care that is sensitive to the cultural and socioeconomic characteristics of the children served.
Ensure staff meet clinical documentation and service requirements set by the agency and applicable licensure and certification rules.
Assign cases to clinical staff and review and approve clinical documentation.
Develop clinical treatment protocols and monitor services for compliance with those protocols.
Provide quality and effective clinical services and complete quality assurance and improvement plan activities.
Represent the agency and clinical services in agency or community meetings as determined by the Chief Clinical Officer.
Consult with other programs to support overall case management objectives.
Coordinate marketing and networking activities for clinical services with internal and external sources.
Coordinate internal and external referrals and internal service transfers.
Monitor service delivery and capacity to maximize resources.
Participate in relevant trainings and presentations and review relevant publications.
Monitor team and service budgets and ensure revenue and expenses are within the agency budget, as determined by the President/CEO and Fiscal staff.
Develop and meet agency Strategic Plan goals.
Hire, train, develop, and supervise program staff.
Implement and use effective performance management and training practices to maximize productivity, develop talent, manage retention, and meet program goals.
Create and maintain a culture that values employees and promotes employee wellness and self-care.
Oversee program administrative functions, including verification and accuracy of employee timesheets, expense reports, and purchase orders.
Provide situational leadership to meet team members’ developmental needs in day-to-day supervision of clinical, program, and administrative staff.
Demonstrate the expectations outlined for agency leaders in the “My Commitment to My Staff and Colleagues” attestation.
Perform other duties as required.