Director of Community-Based Services

IMMANUEL LIVING•Kalispell, MT

2d•$107,000 - $128,000

About The Position

Immanuel Living is seeking an experienced, motivated, growth-oriented Director of Community-Based Services to lead and expand community-based programs throughout the Flathead Valley. The role oversees Immanuel Direct, including Immanuel Living at Home, Moving Services, Maintenance Services, and future community-based programs. The Director drives business growth, develops strategic partnerships, oversees operations, and ensures exceptional customer experiences. The ideal candidate is entrepreneurial and enjoys building programs, developing teams, and identifying new opportunities to serve individuals and families in the community. The Director provides strategic leadership for the service lines, develops business plans and measurable growth goals, and leads program directors and managers. The role also develops marketing, sales, and business-development strategies; builds referral and community partnerships; oversees operations and financial performance; manages budgets and pricing; and ensures safety, quality, customer service, and regulatory compliance. The Director recruits and develops employees, supports a positive workplace culture, establishes customer-service standards, monitors satisfaction, and aligns programs with Immanuel Living’s strategic goals.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, Management, Human Services, or a related field.
At least 5 years of progressive leadership experience in healthcare, senior living, home and community-based services, human services, hospitality, or a related service-oriented industry.
Demonstrated experience managing operations, budgets, employees, and customer service.
Strong leadership, operational, and financial management skills.
Entrepreneurial mindset and passion for business development and growth.
Ability to build relationships and develop community partnerships.
Excellent communication, organizational, and problem-solving skills.
Ability to analyze business performance and make strategic, data-informed decisions.
Strong customer-service focus and commitment to quality.
Ability to manage multiple programs, priorities, and projects effectively.
Commitment to Immanuel Living’s mission, values, and culture.

Nice To Haves

Master’s degree in a related field.
Experience developing, expanding, or managing service lines or businesses.
Experience in home care, senior services, healthcare, or community-based programs.
Experience overseeing multiple business units or service lines.

Responsibilities

Provide leadership and strategic direction for all community-based service lines.
Develop and implement business plans focused on growth, financial sustainability, and service expansion.
Identify opportunities to introduce new programs and expand services throughout the Flathead Valley.
Establish measurable goals for revenue, customer acquisition, service utilization, and customer satisfaction.
Lead and support program directors and managers responsible for daily operations.
Develop and execute marketing, sales, and business-development strategies to increase awareness and customer demand.
Build and maintain referral relationships with healthcare providers, senior living organizations, real estate professionals, and community partners.
Identify strategic partnerships and opportunities to expand market reach.
Collaborate with Marketing and Communications on advertising, outreach, and promotional initiatives.
Monitor market trends, customer needs, and business performance to identify growth opportunities.
Oversee the operational and financial performance of Immanuel Living at Home, Moving Services, Maintenance Services, and future programs.
Develop and manage operating budgets, pricing strategies, and financial goals.
Monitor revenue, expenses, productivity, and profitability.
Ensure programs maintain high standards of safety, quality, customer service, and regulatory compliance.
Implement operational improvements that support efficiency and long-term growth.
Recruit, develop, and support high-performing leaders and employees.
Foster a positive workplace culture built on teamwork, accountability, and continuous improvement.
Establish customer service standards that reflect Immanuel Living’s mission, values, and Immanuel Spirit.
Monitor customer satisfaction and implement improvements to enhance the overall service experience.
Collaborate with organizational leadership to align programs with Immanuel Living’s strategic goals.